"Dont waste your money!!!"

Dont waste your money!!!! I have maintained a First American home warranty knowing I had two furnaces that were both old. Now 30 years of age. They still run but a reputable HVAC company came to due a tune up. They shared pictures of cracks in the heat exchanger, biological growth on the AC condenser, the motor that was rusted and seized. They told me the furnace was not safe to use. When calling First American, because I refused to pay $75 for their hack to come out and try and band aid a failed system, I got zero dollars for my furnace AC replacements after 7 years of paying for the home owners insurance. A complete waste of money I recommend it to no one.

"WORST home warranty co and I never write reviews"

We’ve had FAHW for almost 2 years with 0 claims. Our microwave started loosing power and not working. Alik Appliance came out and said it needed a new fan but then told FAHW it was installed wrong and they closed the claim. I called and spoke to Supervisor Gerardo Hernandez who sent out a new contractor Proper Appliance Repair and were told it needed a new control panel. Looked on our portal over a week later said waiting on part to come in then a week after that it said claim closed! Again I called in spoke to supervisor Stephanie at X6407 who said she would be calling the contractor because the new report didn’t make sense. I emailed her and while on the phone she emailed me back. I sent her a video of what is going on with our microwave and I have never heard back from anyone since! I’ve emailed 4 times with zero response. This company is definitely scammers!
We’ve had American Home Shield for 10+ years prior to this with 2 claims and we’re never treated this way. I’m disgusted with this company! No one should give them their business and of course this morning my account is debited for my monthly payment and my microwave is still broken!
Service Request #314337304
I HAVE sent in my proof of it not working! I emailed te-steflores@firstam a video with no response back. My last phone conversation with her was she would get back to me because the report did not make sense. How can each technician that came out say two different things to us then in the report claim nothing is wrong?? I’m happy to send you the video I took of it not working as it won’t allow me to post it here.
Again, this company is a joke and a scam!

"First American Home Warranty has given…"

First American Home Warranty has given me a hard time with canceling my contract. I have asked them several times to cancel my contract, and they are refusing. Please help me they are taking my money. Janice Jordan Memphis, Tn. 38127

"The work was done professionally and in…"

The work was done professionally and in a timely fashion

"Staff made everything go smoothly"

Staff made everything go smoothly. There was not an issue even when I had an issue.

"Service Experience "

I’ve been with American First for over a year, and it has been a steady experience until recently. Unfortunately, I've encountered significant issues with their customer service that have left me very disappointed. I’m currently dealing with a malfunctioning appliance, and despite having already paid for the service, American First is unwilling to guarantee or address the work.

To make matters worse, every time I’ve reached out for assistance, their customer service representatives have been discourteous. I've repeatedly requested to speak with a supervisor for follow-up, but no one has bothered to contact me. I genuinely regret choosing this company for my services and will definitely be looking into other providers moving forward.

"The job was completed successfully."

Technician was respectful.

"Paid premiums for 8 years and got nothing "

Paid premiums for 8 years with very few claims. Had to have HVAC replaced after band aids servicing from First American Home Warranty contractors. Of course, First American did not reimburse us for any of the replacement..only for the diagnosis. Had to find our own HVAC contractor because the contractor that they contacted couldn’t schedule us because they didn’t have opening until 3weeks later. Please note that our HVAC went out during below freezing weather and First American never called us until we submitted a bill for replacement stating we didn’t have everything they needed. When we sent everything twice, they ignored us stating they will call back after they looked over all the paperwork.
First American Home Warranty will take your money and will not pay any claims of value.

"GREAT PLUMBING COMPANY"

The plumber from the Plumbing company was great. He was prompt, fast, and professional.

"Perfect work done by the locksmith"

Perfect work done by the locksmith