"I do not recommend this home warranty…"

I do not recommend this home warranty company to anyone!! They do not care about their customers. They will send you out the worst people they possibly can and are not willing to listen to your concerns about them! They sent me an air conditioner company who has a one star rating! I asked them before they sent the people out if I could choose someone else and was told no! I have never as a homeowner delt with such unprofessional people! I then asked for a cash out and was told I’d only get $522.63. The quote from the air conditioner company was $1,800 and the home warranty wants me to pay $640.00, but only willing to cash out $522! Makes absolutely no sense at all! I then submitted another claim to get my home rekeyed, two weeks went by without hearing a word! I called and found out they had collected my service fee, but cancelled my claim without even notifying me! This is just a money hungry company and I do not care what anyone says if you wanna be put out of money use this company, but if you cannot afford to be put out thousands I would definitely not go with these people! WORST HOME WARRANTY COMPANY EVER!

"fast"

fast, responsive service

"If I could give zero stars I would……"

If I could give zero stars I would… have had this company for 7 years now and rarely used them until this past week my hot water tank began leaking from anode rod on top tank is vintage 2012 installed 50 gal gas filled claim they sent their only contractor out to look at it ….big dawg mechanical… contractor said they would be back next day to repair and replace anode rod ….next business day I received notice if I wanted my tank fixed they would have to replace it I would have to pay said contractor 1600 dollars for modifications…code upgrades and disposal of old tank … I asked for second opinion I submitted my own contractor estimate 2200 dollars they rejected it! Terrible responsiveness and ability to contact them my premiums wuth first American 850 dollars annual premium basic plan…. Claim settled I will be putting my own tank in they are sending me a check for 500 dollars ! What kind of hot water tank can you buy these days for 500 dollars go elsewhere for home warranty needs I’m 69 years old I will be doing my own tank install can’t buy much of a hot water tank for 500 dollars these days look at other companies don’t piss away your premiums ! You not in good hands with this company!!

And no first American you have not followed up with an e mail to me you don’t want to find my name that’s why I await your e mail follow up

Oh here it is first American the service request number 314399723

"Claim Satisfied "

I placed the claim. The company to which was assigned to me contacted me promptly. They were on time for the assigned appointment time. They took care of my issue professionally and timely. I was very pleased with the process and outcome.

"When i signed up for your company"

When i signed up for your company, i read the contract word for word and it said it covered the water softener.
I recently made a claim to fix my water softner and was told it wasn't covered and it was an extra policy that i need to sign up for when i signed up. I told them that the agent didn't mention the water softner and it doesn't show up on any extra appliances listed on your site.
So strike 3. And it takes forever to get Techs out to fix issues.

"Great technician "

Great technician who found the issue immediately - quick fix. Polite and easy to work with.

"If you use the service you pay for, they cancel you"

So I now have a 20 year old house. Stuff happens. I've been. A customer for almost 13 years with two properties. You often have to fight to get coverage that you are paying for. I most recently had a fire from pool equipment (covered by supplemental coverage I pay for). They refused to cover for the pump but also cancelled my agreement come April. Basically it's a giant scam. Find one more reputable.

"I received great service"

I received great service. The technician they sent to my home was from sears. He was very knowledgeable and helpful.

"They covered my water heater…"

They covered my water heater appropriately when it stopped working.

"DECEPTIVE SALES PITCHES "

I was told I couldn't see the policy until I make the first payment. The day they took payment out of my account, I requested cancellation. I was sold this policy saying I had $15000 to use anyway I need it. I ask about specific things such as hot water heater. They said, all covered out of $15k. The policy read it had a cap of $500!!!!! Terrible coverage! I requested immediately camcellation. They fighting me saying the put a lien in my house. This company has deceptive sales pitches......there are more issues like this.....beware! To date over one month later they still haven't returned my money or verified cancellation!