"Plumber was great"

Plumber was great. unstopped the pipe right away.

"FAHW did a very good job"

FAHW did a very good job, they were friendly and efficient. The pnly problem came from their choice of a substandard contractor (EMS: rude, inefficient, incompetent) whom they had to replace with another much better contractor

"I haven't had an experience"

I haven't had an experience - I haven't even moved in the house. I am attempting to coordinate everything, but I do have one question.

When does my home warranty expire and how do I renew - I believe it is good for a year and it is worked into my mortgage payment. Will that continue?

"Tech was professional"

Tech was professional, got right in and got the work finished

"The tech called to let me know he would…"

The tech called to let me know he would be a little late, which I liked. He was very knowledgeable and helpful, showed me where the light was located.

"Fast prompt service"

Fast prompt service. Got the part approved quickly and replacef

"The heating and air company that was…"

The heating and air company that was dispatched to handle our furnace. Issue was prompt to respond and react… The technician that arrived was very thorough and very professional, providing quite a bit information on what their services cover and any subsequent problems that may occur they would stand behind their work.

"A contractor was delegated to the job…"

A contractor was delegated to the job promptly. The contractor provided his diagnosis timely

"I'm quite disappointed"

I'm quite disappointed. I requested something, and they neglected to tell me it wasn't actually covered until after they'd sent a technician to my house. The repairman initially said I needed a new part and it would be 5-7 days before they could get one. I gave them that time, tried to call the repairman directly, and nothing. I had to complain to FAHW and they said they'd look into it. Nothing. I had to call again and they told me it would be fixed. Then the next day they called and said no, actually it's not covered after all. I wish they had told me it wasn't covered before agreeing to send someone to look into it.

"Excellent service"

Excellent service