"Warranty replacement part ridiculous call out fee"

Needed a small part replacing under warranty after barely a year. £140 call out fee - two engineers turned up for 10 minutes (5 minutes to unscrew the faulty part and screw in the new one and 5 mins for a chat). Nice work if you can get it!

Compelled to pay the call out fee - had no other choice if we wanted a working garage door.

The charge should be proportionate - they will obviously know how much work and time is required based on the job. In addition, they will batch the jobs up so they can do several in one area (it wasn't like they came next day) so why not divide the call out fee amongst the customers being visited on that day or the manufacturer should shoulder some of it - they are the ones providing a 7 year warranty! They should stand by their product and if goes wrong, cover the cost of the repair / replacement with the fitter.

It just leaves a bad taste in the mouth and you feel compmetely ripped off when they turn up for 5 minutes and then leave.

In contrast, we had a bathroom fitted 2 years ago and a tap went wrong. The fitters came out and replaced it the same week under warranty. They had to come from 30 mins away and they spent the best part of 2 hours. No charge.

"Just to say thankyou"

After having a new door fitted in February this year which is fantastic and has been working fine. Wanted to get it adjusted to open slightly more to allow access to my van. Jo updated me constantly with times on the day and Ben & Nathan arrived when due had it opening exactly how I wanted not even time for a brew!!!! Those lads are brilliant and the whole team are a proper good to do business with company, working in modern times but not loosing site of the customer care of yesterday. Top marks again

"James & Ben turned up & fitted new…"

James & Ben turned up & fitted new garage door in less than 45mins . Polite & even early for appointment

"Professional company with great client focus"

It all started off with a conversation with Jon Ager at The Garage Door Centre; a very knowledgeable and helpful chap, who made the whole process of purchasing my new roller shutter garage door, easy. This was followed up buy a visit from the surveyor, who checked the opening for size and suitability. The door was fitted by two fitters, the lead hand being Nathan, who was very precise and particular with removing the old door and fitting the new, all to my satisfaction. The whole team, Joanne Vann, Lara Fardon and Steve Ballard back in the office, made the whole experience a pleasant one. I can whole heartedly recommend The Garage Door Company.

"We are very pleased with our new garage…"

We are very pleased with our new garage doors fitted by you. The fitters arrived in good time that was stated, after they completed the work we had all the paperwork explained to us. All the workings of the doors was fully explained asked for any further questions from us and told us any problems arising later who we needed to get in touch with. Overall a very professional experience was delivered. All down to Scott and Justin on the day. Both very pleasant to deal with.

"Great service from start to finish"

As with my previous experience of using these guys, I received a perfect service again. Prompt, polite, reasonably priced. From 1st contact, to site surveyor and installation the works were dealt with to a high standard. James and Ben that fitted the two doors did so in just over an hour with absolutely no fuss. Will certainly use again on our next project

"We have had Teckentrup side opening…"

We have had Teckentrup side opening garage doors installed and the fit finish and quality are perfect. Thanks to Scott and Justin for what they achieved.

"From our initial enquiry to the fitting…"

From our initial enquiry to the fitting of the new garage door, everything ran smoothly.
We were kept updated and the fitting was completed on the day and time when it was convenient to us.
The fitters, Scott and Justin, were very polite and efficient and even cleared everything away when they finished.
I would recommend the garage door centre.

"From start to finish the job was smooth…"

From start to finish the job was smooth transition, old to new no mess no fuss and when walking the dogs the next day spotted the boys fitting another up the street from me, words getting out!

"Had two hormann garage doors fitted…"

Had two hormann garage doors fitted today 30th Oct 2023. Nathen & Owen Arrived on time, excellent work completed in approx eight hours. Could not fault workmanship with handover fully explained and everywhere left clean and tidy. Definitely a five star rating.