"Big Celebration Cruise "

In, what is to be, for us, the cruise of our lifetime, Faye completed our booking with the utmost concern and professionalism. Answering numerous questions and, after much deliberation on our part, offering us the best vfm, location/cabin on board Crown Princess. Thank you Faye for your time and patience, you are a great ambassador for Imagine Cruising UK

"First time booking with Imagine"

First time booking with Imagine. was very impressed with John's professionalism. He answered all our questions and helped us choose the right package.

"Chris looked after us very well and…"

Chris looked after us very well and went out of his way to secure the trip we wanted, picking out a cancellation for us to enable us to get the cruise to suit our requirements. Quick and efficient service.

"Zoe was particularly helpful."

Zoe was particularly helpful.
She found another holiday to replace the one which was originally requested and had sold out.

"Straightforward booking with a very…"

Straightforward booking with a very knowledgeable representative....

"We were helped by Zoe who was really…"

We were helped by Zoe who was really knowledgeable about the itinerary and the cruise line. She was also very personable and we felt in safe hands.

"Zoe was very helpful"

Zoe was very helpful and we look forward to a great trip!

"Clear description and advice about the…"

Clear description and advice about the trip. Overall helpful friendly and not pushy.?

"Imagine Improving"

I have been on several holidays with IC. Sadly, despite all this fancy rebranding, they don't get any better in the office.
They are advertised as a Tour Operator when the reality is they are more akin to what back in the day we would call a "bucket shop".
The majority of the customer contact staff do not provide even the most basic of assistance, and their responses resort to parroting a script.
My frustration this time is that i need to apply for a visa, which asks for the hotel name as booked by the tour operator. IC can't provide this until 21 days before we travel. A little bit late for the visa application.
They also can't (or won't) provide any detail of a local contact. Again required for the visa.

As I've said previously. their holidays have always proved memorable, but also their Customer Service for the wrong reasons.

This really will be my last booking with them. The stress is far too much, and anything other than picking and paying for the holiday, you have to do for yourself.

2 January 2025
So, after this review I have had a call from Will.
Will is exactly the kind of person I was looking to speak with.
I appreciate you won't have time or resource to give every customer one to one attention, but if you'd done this after several emails, perhaps my review would have been unnecessary.

On the positive front, Will, who has recently been to India, was able to give me all the information I was looking for ... and more.
Now that's Customer Service!
Thank you Will.

"Zoe was excellent and so enthusiastic."

Zoe was excellent and so enthusiastic.