"We have worked with Channel Advisor for…"

We have worked with Channel Advisor for a number of years now and are currently on their managed services. This has allowed our business to grow and and our own staff to focus on roles other than just the upkeep of online platforms. They have expert staff in all different sector of the online market places and are always on the forefront of the industry.

"The ABSOLUTE WORST -- POTENTIAL FRAUD"

The ABSOLUTE WORST. They sold us on a robust list of partners and then had no one on their integration list for us to use. They charged us -- a small start up -- $40,000 to "integrate" and then auto-renewed on a credit card even though they had not provided any service.

"Bait & Switch, then Billing Nightmare! Avoid this Company!!!"

Channel Advisor sold us snake oil on their inventory sync for their Marketplace product, promising that it will integrate with our ERP system (Netsuite) and 3rd party fulfillment company we are working with. After 6 months of signing up with them, integration failed miserably, their support admitted that their API does not work properly for the inventory sync (which is the most important integration in a marketplace software), and they had the audacity to bill us for launch and continued use of the software. We called and emailed their sales and accounting department many times, and they completely ghosted us despite their continuing attempts to charge our credit card. I initiated a charge back on the set up fee, but they are fighting it. I personally left a message to their Chief Accounting Officer named Richard Cornetta, and I am still waiting for his return call. It seems like their billing department does not communicate with sales or support whatsoever. This company's mission seems to be to have their sales guys lie about their faulty product, secure contracts from ecommerce companies who are basing half their business on their software, and move on to the next sucker. Avoid working with this company at all costs!

"Beware auto renewal clauses"

We entered into an annual contract with Channel Advisor. They struggled to set us up on Amazon which took them 2 months with no setting aside of fees in this period. They include a 12 month auto renewal clause but do not provide any notice of the renewal. We cancelled on receiving the invoice on the anniversary but they are going legal to force us to work with them for another year. This is an unusual way to have a constructive business relationship. Avoid and set up on Amazon yourself as they add little value and prey on small businesses.

"Look at alternatives before commiting to Channel Advisor"

We have been with Channel Advisor for several years now and to be honest it has never worked as it should have.
We paid extra for them to set up our Amazon integration and our assigned contact was simply rude, telling us off for not completing the "homework" she set us to complete the set up - surely this is not the point of paying them to do it?
When we eventually got it working we got fairly good results and they then pressurised us to go to a managed service promising huge results - for a cost. Needless to say this didn't happen and luckily we had insisted on a 6 month get out clause. The major problem is the work they had allegedly done to improve our listings had had the opposite effect and all the key words and search terms had been messed up. They had assured us they had kept a copy of our original key words and search terms and could revert to these but they had somehow gone missing :(
The final insult is we tried to leave them last year and were told we were a few days past the 30 days notice we needed to give them prior to our renewal date which was only acceptable on an annual basis. Meaning we have had to stay with them for a further 11 months of have the pleasure of paying them to leave.
As other reviewers have suggested, there are much better systems now on the market at a fraction of the cost so we would advise to stay away.

"5 years later, still getting sales calls"

Out of curiosity I made an enquiry with ChannelAdvisor many years ago back in 2013, to cut a long story short I decided using ChannelAdvisor's services would not be in the best interest of the business.

Fast forward to 2018 i'm still getting calls from ChannelAdvisor despite asking to be removed from any databases I might be on.

ChannelAdvisor also have the name of one of my colleagues and seem to alternate between calling us both... despite both of us informing ChannelAdvisor we're not interested and asking to be removed from any databases we might be on.

The negative reviews of ChannelAdvisor on Trustpilot and Facebook echo the many concerns we had when considering ChannelAdvisor. Looking back a few years this reinforces we made the right decision to use an alternate solution to integrate with Amazon / Ebay, which worked out 90% cheaper per year and gave us the end result we desired.

It would be rude to mention the names of alternative solutions here, however if your a small business i'd certainly recommend you do your own research before committing to a very expensive long term contract.

"Way Overpriced with Terrible customer support…"

There are now many other options to replace CA that are WAY more cost effective and... Get this... You can actually call a customer support person to get a question answered. CA ticket/email support system is a joke. It takes up to 3 days sometimes to get a simple question answered. And then most of the time they just give you a link to their very poorly developed "how to" articles. This is what you get for paying over $50,000 a year for???
No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.

"Channel Advisor is a very cost…"

Channel Advisor is a very cost effective way to integrate into multiple marketplaces. They have a great partnership with people like eBay, which helps us stay ahead of changes.

"Channel Advisor has really helped our…"

Channel Advisor has really helped our business grow. They provided a platform in which we are perfectly staged to expand our reach exponentially with less work on our end.

"Great business partner"

Channel advisor not only provides large amount of sellers for our marketplace platform but also makes business much more efficient and effective. Staff are super professional and know what we Marketplace wants and what sellers needs. I appreciate our partnership with Channel Advisor.