"It was very sad to know that GOTO has…"

It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am very unhappy. I wish GOTO would come back, the best company

"A Very Sad Day"

Yesterday I was contacted by Shell Energy to say they were taking over our account as GoTO energy had ceased trading, Yet again a fantastic new company has gone to the wall, I was before with Yorkshire energy, who went the same way, looked for a new company and found Goto have been with them for nearly a year and there service was fantastic, bills always correct to the meter readings given and sent through within a few days, direct debits checked every 3 months and reduced to keep you only paying what you where using to balance out the yearly use age, I feel very sorry for the staff who through no fault of there own are now looking for new jobs, lets hope that we do not end up like the good old days with the BIg Six carving up the whole country between them, with no other companies keeping them on there toes as far as pricing is concerned and the big sixes customer service is rubbish, hope the likes of goto have a chance to start up again when the market allows WELL DONE GOTO for all your hard work

"As there is an energy shortage there…"

As there is an energy shortage there are no offers from other providers. Applying directly to the big four proves to be more expensive. Thus goto.energy are the best option and they have been very good in the past.

"Since switching to GoTo i cannot…"

Since switching to GoTo i cannot commend this company highly enough. I pray that the reported difficulties pass. As a green company it wouod be awkward for boris if it were to fold just before COP26.

"Still good since 2019"

It's October 2021. I joined Goto Energy at the end of 2019. I was worried about media reports concerning a lot of energy companies going bust at the moment, so I rang in the morning and asked Goto to send me some documentation I could use to prove my account credit status to Ofgem in the event they too fell victim to the prevailing economics, purely as a precaution, because I'm a cautious individual. Phone answered pretty much straightaway by an intelligent person who was easy to talk to and who understood & didn't belittle my concerns. They emailed me back before the end of the day with a good account history over the last year. Service like this is rare & worth it's weight in gold. They seem to remain ok economically and expect to remain in business for the forseeable future. I have zero plans to leave right now.

"good recommends clearly explained"

good recommends clearly explained

"An excellent utility supplier"

Goto energy have always provided great service when needed especially when my fixed tariff came to an end. Its so easy to enter your metre reads and the billing is clear and simple.

"Whenever I have called for support…"

Whenever I have called for support staff are always very friendly, reliable and helpful. Very customer focussed.

"Avoid"

I switched to Goto Energy about nine months ago and, after some very poor customer service and incomprehensible alterations in monthly payments, have now abandoned ship and moved to EDF. I would not recommend using Goto Energy.

"Great customer service"

Great customer service. Clarity provided on the changes.