"Catherine, a credit to your team"

Catherine was polite, friendly respectful and went over and above to be helpful. A credit to yiur team. Thank you.

"Tyler was efficient and reassuring"

Tyler was efficient and reassuring. I felt I was in good hands. Pleasant to speak to

"Disappointing"

Phoned up today to book my free boiler service. I explained that we had suffered a gas outage in the local area and that my boiler would need resetting. It was a simple 5 minute job. They refused and said I would need to pay 60 pounds ( my excess) for someone to come out and attend to it first. Given that my family and I have been part of the UW family since 1997, I was a little disappointed to say the least. I couldn't fault the engineer that came out ( I almost felt like I was wasting his time) but the customer service agent who dealt with me wasn't particularly helpful or knowledgeable. The fact I am now 60 pounds out of pocket, despite the fact I pay for boiler cover AND am entitled to a free service ( the service engineer would have easily been able to reset my boiler for me), isn't great.

"Efficient and helpful"

I spoke with Jasmine today and she was very polite, clear in her explanation and helpful with my query. She rang me back within the time she stated and organised and secured my re visit engineer without any problem. Lovely young lady

"He knew exactly what he was doing and…"

He knew exactly what he was doing and didn't waste time in rectifying the leakage. Very professional

"Anthony was extremely helpful after I…"

Anthony was extremely helpful after I had a few difficulties booking my boiler service, and he rectified the issue swiftly

"Ryan was extremely helpful and…"

Ryan was extremely helpful and understood mu situation. He offered re assurance and acted promptly to ensure my issue was dealt with.

"Professional and polite agent."

Professional and polite agent.
Query delt with very good service.

"ryan managed to book my appointment…"

ryan managed to book my appointment while i was on the phone which was so much easier than it taking a couple of phone calls as it has done previously

"Lovely service from a lovely agent"

The agent was soo polite and understood what I was asking and why in terms of urgency