"Seamless process when claiming"

Would recommend to anyone looking for long term travel insurance - took out a policy for a year’s long trip and had to claim 2 months in for a medical claim. The whole process was seamless and very quick, and I had a response within a day and the money reimbursed to me in 3 days. Thank you

"Excellent service"

Quick, responsive, good communication. I was in an accident while travelling and needed urgent surgery. The insurance communicated directly with the hospital and quickly secured surgery schedule. Very positive experience overall

"Have records and proofs and everything is fine"

Making claim was really easy - always remember to have medical record and proof of payment and everything is ok. All in all I am satisfied with TT as an insurance agent.

"Hassle free experience."

Hassle free experience.

"NUNCA CONTRATÉIS SI VIVIS EN ESPAÑA"

NUNCA CONTRATÉIS SI VIVIS EN ESPAÑA.

No les vale el informe de los médicos de la seguridad social, tendríais que iros a un médico privado, que os vendría a costar lo mismo que el vuelo que habéis tenido que cancelar. Un horror.

"Everest Base Camp Trek"

Whilst trekking to Everest base camp in Nepal, I was quite sick with suspected HAPE at about 5000m.
I contacted the insurance company & they were brilliant.
I made sure I complied with the Ts & Cs (this is obviously very important)
They organised the helicopter to get me off the mountain, the ambulance met us at the helipad, the hospital & all staff were amazing.
I was thoroughly & comprehensively taken care of.
I also submitted an additional claim for oxygen I had to pay for whilst on the mountain, that claim was settled (less the policy excess) & paid in to my bank account within 48 hours.
Absolutely fantastic service & amazing insurance company.
Very efficient & very professional.
Definitely recommend this company for trekking at high altitude.
Please note, it is vital to familiarise yourself with the insurance policy & be sure to comply with all Ts & Cs at all times.

"They do what they say...nice"

They settled everything quite quickly. The whole process was quite simple and not cumbersome at all

"Easy, efficient and Chris was great!"

The website was easy and efficient to use, nothing was too complicated. Great that you can extend on the go. I had a couple of questions about adding extra activity cover whilst on the go so called them up, and Chris was extremely helpful and nice to talk to - I went ahead and bought cover straight after the call. Thank you!

"Incredible turnaround time"

Incredible turnaround time. No questions asked. Highly recommend.

"True traveller were incredibly…"

True traveller were incredibly responsive from the moment I contacted them during my accident travelling. Despite me having lots of problems getting the information I needed from the hospital to make my claim once I had the right information True Traveller were so quick processing my claim I was incredibly grateful.