"Ordered my towels and dog bed covers…"

Ordered my towels and dog bed covers early November...after several emails and phone calls I was promised they would come ...I was refunded eventually and promised some free towels which still havnt been received.
I'm sure by reviews they are a great product...if I ever receive them I shall let you know!

"Unhappy customer"

Unfortunately, I am another unhappy customer. I ordered a doggy drying bag on the 3rd December and have still not received it. I have emailed, left phone messages etc but heard nothing and have had no replies. I also have received numerous marketing emails in this time but, frustratingly, nothing relating to my order. I can understand the item may not be received within the usual time frame of 15 days with the current strikes etc but to have no communication is incredibly frustrating. Like others, I am also writing this review in the hope that it will produce a response, and hopefully, delivery of my item.

"I ordered a Paws and Presto doggy…"

I ordered a Paws and Presto doggy drying bag on Wednesday 23rd November 2022.

After two weeks I sent an email requesting an update on my order as the shipping stated the order would be shipped in 5-8 days.
I had a response on 9th December stating that there had been an issue with the SKU of the order and that the order would be with us asap.

I am writing this review on Tuesday 10th January and we still haven’t received our drying bag.

I have left three voicemails on the mobile number provided and have sent a further two emails chasing the order but have had no response from the company at all.

The only direct contact from the company has been an email offering a “sorry it’s late” gift again to which my reply has had no response.

I fully appreciate and understand that this Christmas has been very challenging for small companies with postal strikes etc and I always like to support these smaller companies but I am beginning to worry that my order will not arrive at all now especially as it seems impossible to get in touch with the company.

To make things worse I have received multiple marketing and sale emails from the company on a fairly regular basis which is adding salt to the wound!

I am a very patient person but we have waited 7 weeks now and the lack of contact has become a major concern. I have written this review on Trustpilot in the hope of a response from Paws and Presto and will of course change the review should things be rectified.

"Fantastic drying"

I bought the towel and the drying bag and can only say they are fantastic. We bring out Golden Retriever, Alfie, for walks on the beach so he is really wet and sandy when we get home. Pop him into the drying bag, he instantly takes a nap and when he wakes he is clean and dry. Would highly recommend.

"Great towels"

Towels absorb water on dogs well and greatly reduced their drying time. They are lovely and soft, washed well and dried quickly. Yes they may seem a little expensive but if you manage to buy when a discount deal is on and get a mult-pack it's worth it.
The towels did take 3-4 weeks to arrive but I was kept informed and it was explained that there were issues with supplies, manpower & delivery. This added on to Christmas rush & postal strikes is totally understandable.
I would recommend them but be patient & make allowances for a small business to keep up with heavy demand.

"Do not use Paws @ Presto -"

I purchased & paid £40 for a set of towels , mid Nov & nothing has arrived by the end of Dec.
Emailed many times , just get an email saying , send order back & we will issue refund. How can I do that , when I haven’t received anything to return.
Con man - don’t give him any more money for goods which do not turn up after waiting six weeks .

Keep your hard earned money 🐶

"Very nice very impressed"

Very nice very impressed, placed my order of drying bag and Microfibre Dog Towel... Yes it took a while to receive our parcel but Tom at Paws & Presto was kind enough to explain his order book was bursting and at that time there was just he and Digby at the helm...
The towel works really well drying my little girl quickly and easily... It drys fast itself too.
The bag is great for when our Cockapoo goes back in the car after her walk... Can recommend both 😀

"Was pleasantly surprised when I had the…"

Was pleasantly surprised when I had the email to say these were being despatched from china, however I was really pleased with the accuracy of the tracking and delivery by Royal Mail in time for Christmas, thank you!

"Bitten off more than he can chew."

Bitten off more than he can chew.

Really poor business model, why am I receiving emails trying to increase current sales when current orders aren't being fulfilled?
As below, probably great products but slow customer service and lack of up to date tracking. Despite having ordered 2 weeks ago to a Sheffield address from a Sheffield company, looks like I'll be without 2 of my Christmas presents.
Merrry Christmas, I guess...

"Great prompt service"

Great prompt service

My dog loves the “dry bag” - happily snuggles down and dries off in no time.
Wouldn’t leave home without it