"I placed my order in December and had…"

I placed my order in December and had several generated replies to my equities about non delivery and have been told that there was a logistics problem and I will receive my two dog towels at the beginning of February. It still nothing. I can’t get a response confirming my wish to cancel my order for a full refund, I just my money back

"Terrible service still waiting for reply or refund"

I ordered 2 dog towels on the 29th December on the website it said if I ordered 2 I would get one 100% free but was charged for both they debited me £27.30 straight away, I have emailed twice as I still haven't received the towels I ordered. I just get ...

Thanks so much for taking the time to email me.

I am trying my best to get back to you as soon as possible. I aim to
come back to you within 48 hours.If you are looking to return an item please return it to Units 2 &, 3A
Redwall Cl, Dinnington, Sheffield S25 3QA with your order number.

Please be aware due to their huge popularity we are currently making more drying bags and certain towel colours and aim to dispatch them in
the next 14-days.

If this doesn’t work for you please contact me and we can arrange a refund.........

But they never get back to you or give you refund. I have asked again for a refund but still no reply. I am hoping that leaving a bad review might spark them into giving me a refund, if you can't meet your orders don't take peoples money before you have the products available to send out.
I have totally lost faith in ordering from companies advertising on Social Media and definitely won't be ordering from Paws and Presto again.

"I ordered a harness about 4 weeks ago…"

I ordered a harness about 4 weeks ago and my payment was taken immediately. I have e mailed and received a reply after a week, saying they were having a logistical nightmare. I have asked for a refund but heard nothing. Their customer service is atrocious and i wont be using this company again. I have used them in the past and their products are good. Goodness knows what is going on now.

"Ordered a jumbo towel on the 12 January…"

Ordered a jumbo towel on the 12 January but after 3 weeks did not receive the towel, then I received an email saying that I was being refunded two weeks later I have not received the goods or a refund and now my e-mails are not being replied to. Do Not Order from them.

"Ordered a towel on 31.12.22 and still…"

Ordered a towel on 31.12.22 and still waiting! Received one email early Jan to say grey sold out , then a further one saying logistical nightmare. Now not replying to emails and phone goes straight to voice mail and no reply so not very happy.

"Order still not received and no response from company"

I placed an order 5 January 2023. Received an emai on 18 January informing they won't be able to ship my order until beginning of February 2023. I wrote again on 10 February ... no response. Wrote again on 20 February and will wait to see if they respond. I have requested a full refund if my order cannot be delivered. I will update this review if I receive a favourable response either confirmation my order is on its way or my refund has been fully processed. Shame I didn't believe the reviews I previously read!

"Missing item"

I am giving one star and will update this review should Paws and Presto actually respond Regards the missing brush from my order.

The one star is for taking the payment so quickly and not refunding nor contacting me.

I look forward to hearing from someone, so that I can give a more favourable review.

"Another unhappy customer"

Another unhappy customer! If they know there are issues with logistics and supplies then items should be marked 'out of stock'. They are still taking orders and peoples money then ignoring emails and calls. Going to my bank now to try and get a refund.

*update* Paws and Presto have sent me a full refund

"Absolutely shocking"

Absolutely shocking.
I ordered a blanket, and sofa cover in December 2022 and like many reviews this was delayed with logistics, supply, and backlogs given for delay. That’s what they said in December. And no response yet despite numerous emails, and messages on the mobile phone.
I would stay steer clear of them. Don’t be drawn into their sale.
Next step. Trading Standards.

"Please avoid in my Experience"

Unfortunately I ordered some dog towels from this company on 8th January without checking out their recent reviews. Like many others left totally disappointed in service. No towels just a generic looking email about "logistical issues". Request for refunds ignored. The towels I ordered were discounted to £50 so a reasonable sum to be out of pocket without receiving any goods

Have advised company today if requests for information continue to be ignored I will be reporting company to Trading Standards Office.

Certainly could not recommend buying products from this company.