"Order never arrived"

Order never arrived, emails kept saying ready to be dispatched, then it stopped responding, now all emails returned saying they no longer exist.

"NO ORDER EVER ARRIVED."

NO ORDER EVER ARRIVED.
Money paid in December 2022
Now March 2023
Ordered a dog drying towel.
Had various automated replies to my request for a delivery or a refund.
Today, email is now being rejected by server as non existent.
Gail Carter , I would have given NO stars, no service provided only money taken.

Pasted from website, showing previous order fulfilled.
And latest order, not fulfilled. Order date 30/12/22


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Order history
Order history
ORDER DATE PAYMENT STATUS FULFILLMENT STATUS TOTAL
#49269 December 30, 2022 Paid Unfulfilled £16.94 GBP
#42202 April 10, 2022 Paid Fulfilled £15.15 GBP
Account details
Gail Carter
5 Honeysuckle Close, Sutton on Sea, United Kingdom
Mablethorpe LN12 2ST
United Kingdom

One email to state order delayed. No update. No refund as requested.

Latest automated reply dated 23/02/23 in response to my email

Thanks so much for taking the time to email me.

I am trying my best to get back to you as soon as possible. I aim to
come back to you within 48 hours.

If you are looking to return an item please return it to Units 2 &, 3A
Redwall Cl, Dinnington, Sheffield S25 3QA with your order number.

Please be aware due to their huge popularity we are currently making
more drying bags and certain towel colours and aim to dispatch them in
the next 14-days.

If this doesn’t work for you please contact me and we can arrange a refund.

Kind regards,
Tom & Digby

Paws & Presto Founders

--
*Paws and Presto *
*Problem Solving Pet Products*

As of today Monday 06/03/23, no further forward in a delivery, or indeed refund.
Not good customer service, in my opinion.

"This is a fake business"

This is a fake business. They have taken my money for an order 21/01/2023 and hasn't shipped the goods.

Not only this but they haven't responded to any communications and now I am have to claim through VISA.

Avoid this business at all costs.

"Hey presto, you suck"

I can not add anything more than what’s already been said! Been scammed and guess I won’t receive what I paid for nor will I get my money back .
Disappointed!!!

"See companies house website"

Ordered 31st December, initially had regular updates explaining manufacturing issues and then logistic issues in early February. Then silence.

Emailing their support team on Tuesday got me an automated response saying they’d aim to get back to me within 48 hours, today I got a “Undelivered Mail Returned to Sender”.

Companies house shows the business has an active proposal to strike off (dissolving) submitted in feb.

Very disappointing that they didn’t issue any communications.

I was happy to wait and support them with their issues providing they communicated.

I have contacted my bank to try and get my money back.
Update: refund processed via my bank.

"NEVER GOT MY ORDER"

Order in December was over £40
Still waiting, try to email them again just now but the email was bounced back.

Very unhappy. Worst company I have ever dealt with.

"DO NOT ORDER FROM THIS COMPANY!!! …"

Placed an order 10th January & payment of £48 taken. Chased delivery 21/1, received emails blaming Chinese New Year & logistical issues & promised delivery in early February. Goods still not received & not replying to my phone calls & emails requesting a refund. Try to support small businesses but this is appalling customer service.

"No goods, no response, no way to contact"

I ordered some towels at the end of Dec. Had a couple of emails to explain they have had logistical issues and this is why I have not received the goods. However, I am trying to contact them to get a refund as over 2 months is too long. The email address given on their website is returned as non-deliverable, I have left messages on the phone numbers given but no return phone calls, I am going to try and pursue other methods of contact but I am not 100% sure the company is still trading at this point.

"PlacedAvoid at all costs!! an order on 11th January’23"

Placed an order on 11th January’23. One week later, could see it hadn’t been dispatched. Emailed them to ask for estimated delivery time, was advised beg of February. Chased again on 6th February, email ignored Called them and left a message asking them to contact me, also ignored. Further 3 emails eventually threatening with Trading Standards and requesting a refund. As at 2nd March, no contact from them and no refund. Unprofessional and rude. AVOID at all costs!!.

"Should be no stars."

Should be no stars.
Ordered and paid for a blanket in December.
Nothing delivered and now getting absolutely no response from the company. My latest email has bounced back.