"Fabulous"

Came in good time. Fab product. No issues at all.

"Great dog towel"

Great dog towel! Perfect size and dries my double layered dog hair a treat!

"Great product BUT communication/delivery in serious need of improvement"

It's a shame that I can only give 2 stars, as the towel is great. However the delivery and communication were terrible, and sadly this clouded the whole experience. I wasted hours of my precious time and energy trying to chase/sort, it became really stressful. Due to the order mess up, delay and poor communication Tom did give me a refund for the products for which I am grateful but even then he did not send the drying gloves which he had promised to send, and I received the incorrect colour towel!
In summary great products, but delivery / communication/ customer service has vast room for improvement.
Gemma

"Fabulous service and takes time to respond"

Although towel late I had a lovely email to explain reasoning I have received my towel today and it’s amazing lovely and soft and I will definitely be using this website again THANK YOU SO MUCH 😊 XX

"Shocking customer service"

Placed order 31.10.22 been trying to get order delivered for weeks... Was promised refund and order delivered 2 weeks ago because of hassle... Still nothing and no reply... Shocking customer service avoid this company
update 29.01.23 received full refund late December, received order yesterday, fair play for keeping to their word to giving refund and supplying items

"This was the most confusing and bizarre…"

This was the most confusing and bizarre shopping experience I have ever had. Paid for items in October, chased up a week later as not heard anything. Was told it was a pre order (this was not on the website or my conformation email). Was told would be sent no later than the following Monday. Chased on the Tuesday as still no despatch email. Was offered a refund and my items sent out for free (was unnecessary to offer the full order for free, a refund and apology was enough). After several more chase ups I eventually got the refund, no apology and no order. Just don't offer what you can't deliver on! Also Tom emailed everyone asking for a direct reply and he promised to respond and sort delays. Never got a reply to my email. I think they over sell when they have sales on then can't deliver. Shame as I was looking forward to using their products. I have since found tailblazers and the towels and towel bags ate excellent, as is the price (without the need for constant silly promotions). Most importantly, you get what you paid for in a reasonable time.

"These towels are great"

These towels are great. Really absorbent and large so I can wrap my cocker spaniels in them keeping them warm while I dry them. I’m delighted with the way they wash too. Worth every penny

"Ordered 2 towels for my sprocker…"

Ordered 2 towels for my sprocker spaniel who loves getting wet. They are fabulous and dry him in no time. Lovely quality and company to deal with. Definitely recommend.

"Same issue as others"

Same issue as others. Paid for towel ? 29th Nov but had no email order confirmation or any correspondence since. Have no idea if this will be delivered at any point??

"Hi there"

Hi there, I placed an order on the 30th October and have heard nothing from you, I’ve emailed and left a voice mail. It’s such a shame as I have ordered from you in the past and you have been very good.