"Blanket issues across the company!"

I ordered a blanket for my dog for Christmas on 9 December. Still not arrived by 1 March despite being promised this at beginning of February. So now missed Christmas and my dogs birthday in January. Got a few emails to start with explaining about the logistical issues but my last 3 or 4 emails have been completely ignored. Used to love this company and did previously recommend but now they are letting themselves down so badly.

"NEVER EVER AGAIN, I ORDERED AND PAID FOR, BUT I HAVE NOT RECEIVED MY TOWELS"

I would love to say how lovely my towels I ordered in January were but I carnt. I paid for a set of towels in January, received 1 email a couple of weeks later saying they were having issues and I should receive them early February. I still have not received my order and have had no response to my email's or my messages, I am very disappointed. i paid a lot of money and did not get my order, the after sales or dealing with issues is non existent. If I had received any replies to maybe just one of my emails or messages then I could maybe understand but no response at all and seems like the only time there is a response is when someone writes a bed review on this site, why are these items being sold still If they are having problems with logistics , maybe sort out the backlog of unhappy customers before you sell more items thet you may not have to send to the new customers.

"THIS COMPANY IS A SCAM"

We ordered 4 towels worth 50 GPB on January 7th 2023. They took the cash, but no towels. Initially 2 emails stating delays and logistic issues. Heard nothing from them since early Feb. We still do not have our money back. AVOID AVOID AVOID.

"PLEASE PLEASE READ THE REVIEWS"

Please please read the reviews; I wish I had 7 weeks in no towels snd no refund. But they’re still selling towels on their website for a sale price how can you have a sale and not fulfil the orders they had already received but not send out the goods.
At first l had 1or 2 emails explaining they were having more made. But they’ve now stopped replying to me. Stupidly Inpaid using my debit card. I now hope my bank will recall the payment.

"I wish I had read previous reviews…"

I wish I had read previous reviews before ordering. The took my money in January and promised end of month delivery. I chased in Feb and got a reply 8th Feb stating "I am struggling to ship your order at the moment due to logistical issues out of my control." no further replies to any of my emails I am hoping I can get a refund through the credit card!

"Avoid unless you want to be ripped off"

Ordered 2 x towel bundles a month ago and still haven’t received them. Ignored every email yet kept the money. Going to my bank for a refund. SCAM!!!

"DO NOT ORDER"

DO NOT ORDER. THE COMPANY IS A SCAM. I have had the worst and most stressful experience with this company. I placed my order 7 weeks ago now and still haven't had a 'dispatched confirmation' after stating it would be dispatched 7-10 days after the order. The communication from this company has been terribly poor. I started to get suspicious when after 2 weeks I hadn't received a dispatch email. As I was in my 14 days 'cooling off period' under the consumer rights act, I had requested a refund to which they told me 'my item will be dispatched promptly'...another 5 weeks later and NOTHING. Then again I request a refund to which they have ignored me. The lack of communication is ridiculous and their customer service is just so poor. Please save yourself the stress and DO NOT ORDER.

"Ordered another towel at least 6-7…"

Ordered another towel at least 6-7 weeks ago
Like some one else has mentioned they are quick to take your money but not provide you with your purchase
Not one reply to any emails
No update on issues the company are having and nearly two months with no product and no money returned to me as they cannot obviously fulfill my order

Times are hard for everyone and this service is appalling ….
Sent 5 emails absolutely no response no product and no refund !!!
DISGUSTING
WILL NEVER EVER USE AGAIN

Order #48500

"I'd award zero if I could"

I'd award zero if I could. I ordered dog towels back in early December. They contacted me to tell me there was a problem with my order but the towels would be with me the following week. That was at the beginning of February. Quite some time after the order date. In the last week I have rang god knows how many times. Sent a Facebook message, text messages and even an Instagram message all to no avail. I contacted PayPal the day before yesterday and requested a refund which they did immediately. I ordered elsewhere and they arrived a day later. My advice steer well clear and shop elsewhere.

"Terrible fake company!"

Terrible customer service, ordered a towel in early jan, took money but no towel , no response to my email, do not buy off them! Absolutely terrible company. Furious!