John Banks Group

Transportation Access and Assistance
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801 reviews
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Customer Reviews about

John Banks Group

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Joshua Gregory

5.00/5.00

"Absolutely amazing, stress free."

Bought a beautiful Honda Civic Sport from these guys, the Salesman, Will, was excellent and even stayed over for more than an hour past closing time to wait for us to get there and complete the sale, buying the car was stress free and easy, would absolutely recommend these guys and would buy from them again in a heartbeat, got a great deal on the car and they were very professional, amazing service 👍

05/11/2024

Simon

5.00/5.00

"Friendly team, great deal."

Friendly team, responsive and matching your needs to a car and deal that suits.
Good communication throughout the process. A happy customer with a second car from this dealer.

04/11/2024

kevin

5.00/5.00

"Great service"

Recently had my MOT completed by John Banks Hyundai. It was busy but nothing was too much hassle. All the staff were friendly and helpful and delivered on their promises. Would highly recommend

04/11/2024

Michelle

5.00/5.00

"Bury St Edmunds was fabulous"

Rob at Bury St Edmunds was fabulous. A great process from start to finish. I’m very pleased with my new car.

04/11/2024

Teresa Ames

5.00/5.00

"Professional and helpful "

Rob was very helpful and patient with me and explained things to me showed me how everything worked and sorted out when things didn't quite work. Lovely people

04/11/2024

Benjamin Durham

5.00/5.00

"Honda Civic Elegance"

We have just picked up our brand new Honda Civic Elegance in fiery red. This colour was meant for this car! When we entered the dealership we were met with the warmest welcome from Will, the most friendliest sales person we’ve ever met. His service was and still is, in one word, excellent. His genuineness, honesty, knowledge, reassurance and advice helped us choose the most cost effective way to get a car fit for our needs, by taking advantage of the best deals the dealership is offering (which is very generous right now!) and being realistic with ourselves about what features we really need and choosing the trim accordingly. Will made the experience personal for us, shared our excitement during the process, finalising the car, getting the finance (after everything that’s happening in the news right now) and picking the car up. Will is a sales person that sits in the car with you on pick up day an hour before closing and still thoroughly shows you every single feature and sets up our phones and navigation etc etc. He has been there every step of the way, going beyond the norm, answering queries of ours any time, any day, that’s dedication to the customer! There’s no hard sell from anyone at John Banks Honda, it’s a chilled atmosphere and it makes the process a really nice experience. Will and the rest of the team are a fantastic, friendly, knowledgable, honest bunch and it was a pleasure to go to the show room and meet and deal with them.

02/11/2024

Nick A

5.00/5.00

"Honda Civic Type R… Love it!!!"

Collected my amazing Honda Civic Type R yesterday and I absolutely love it.
A big thanks to Ian who looked after me throughout the whole sales process, he even came in on his day off just so i could collect my new car.
A nice dealership, offering some very attractive deals.
I highly recommend.
Thanks again, its been a pleasure. Nick A

01/11/2024

Steve Jolley

5.00/5.00

"I picked up our new Honda Eny1…"

I picked up our new Honda Eny1 yesterday and I must say it was an absolute pleasure from Start to finish. I can't praise Will enough, I was never pressured at the start which I like as I've walked out of other dealerships in the past due to pushy sales person or ones that don't listen to the customer. Will always kept me informed during the whole process and even on the handover when my incompetent insurance company couldn't sort my insurance Will helped me get insurance elsewhere so I could still take the car home which he didn't have to do. Once again thank you John Banks and especially Will, I will definitely be recommending you

31/10/2024

Nick

5.00/5.00

"Absolutely 1st class experience"

Absolutely 1st class experience. Will was so helpful. Professional and took time to answer my questions and explained everything. Would have no problem in recommending this dealership.

31/10/2024

Nirmalan de Silva

5.00/5.00

"Am a returning customer (on more than…"

Am a returning customer (on more than one occasion). What more can be said?

30/10/2024
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