"Better Batt Brilliance"

I originally ordered the wrong battery, Shine from customer support was brilliant, found right battery sent that, fits and works, organised a free return and full refund. Could not provide better service, thanks Shine and Better Batt.

"Had a battery compatibility problem."

Better Batt made it clear from the start there would be a 30 day wait. Had a battery compatibility problem but not a problem to better batt. Sent another battery to confirm problem, then emailed return label and issued credit. Sale didn't work out for me but the service I received was absolutely terrific.

"Shipping from China and takes 30+ days"

Shipping from China and takes 30+ days. In stock is not in Australia. Misleading - cancelled my order after waiting for 10 days for dispatch.

"Great service prompt delivery and…"

Great service prompt delivery and always willing to help highly recommend

"Delivery Issue"

My issue wasn't with Better Batteries, as such, but more a courier issue with delayed delivery and zero contact from the courier.
Once Better Batteries was made aware of the problem, they took a day to conduct their own investigation of the issue, then resolved the issue professionally and promptly. I'm 100% satisfied that Better Batteries did all they could to assist and rectify problem. Will definitely be using them again in future

"Great experience "

Great customer service and great product

"Great service all the way"

They checked that I was aware of the wait for this item (I was), and gave progress reports. They had previously been helpful in selecting the right battery for the old model I have, so all in all it was a good experience. I am a returning customer, having had previous dealings with them.

"Tineco Vac Mop Battery "

We had a Tineco Vac Mop which required a new battery. BB put the battery on back order and kept continuing communications with me. Gave me a shipping advice and continued to follow up how I was preceding with the battery install.
Service and communication was 10/10.
Thank you for a smooth transaction.

"Always replied straight away to my…"

Always replied straight away to my emails. Very friendly and helpful and honest. Good price, good product and great company to deal with.

"I would highly recommend Better Batt"

I would highly recommend Better Batt. I received 5 star customer service.
I had the pleasure of dealing with Shine. Correspondence was brilliant and she helped me with my order.
Thanks again Kathryn