"Dodgy dealings!"

I asked Ferratum for a loan of £100 for one month. I had taken this one before. They said I wasn't eligible for this loan and instead offered me £300 over 2 or 3 months with much more interest. I really needed some kind of loan and thought if they are saying I can't afford the first type of loan this one must be easier. However I couldn't pay it back and ended up in debt. It didn't make sense to offer me the loan with more interest if they thought I couldn't afford the first one.

"Answered complaint in 8 weeks"

Answered complaint in 8 weeks, partially upheld and goodwill payment agreed and paid same day

"Stay away from Ferratum"

I feel ferratum have dealt with my case for irresponsible lending very bad and cannot understand how this company is still trading. Took out 1 payday loan and at my most vulnerable time when i needed money lent me what i requested. Asked for Payslips and didnt carry out any affordability checks before lending. They are one of the payday loan companies to pray and exploit people.

"Absolutely disgraceful company!,"

Absolutely disgraceful company!,
I had used them a couple of times previously, and paid promptly on every occasion!
I got declined and called them to ask why?
Was told they had been having technical difficulties since last December, and should try again in seven days!
In my opinion I would suggest they are having financial difficulties!
Avoid this dodgy company at all costs!

"I sent in an affordability complaint…"

I sent in an affordability complaint over a week ago. Over 5 days when am I likely to receive an update?

It had now been nearly 5 weeks and still not heard anything!!

When will I hear?

"Lend to anyone"

Good company lends to me and i dont work didnt ask for wage slips either irresponsible lender and the rest

"I have used Ferratum for at least 12…"

I have used Ferratum for at least 12 months, possibly 2 years. I have always paid back on time or early. I have never been late or missed a payment. I was declined once and I called the customer service to query this as I was obviously unhappy and was told I need to apply for a plus loan. I applied for the plus loan and was approved. Although I didn’t need £300. I paid this back on time. Now that I need a loan right before Christmas I have been declined! What happened to customer loyalty? This company doesn’t have any customer loyalty. My credit report has improved since I first took out a loan with this company. So I can not understand why I have been declined. Very frustrating.
I will avoid them in future.

"I've made a complain about…"

I've made a complain about irresponsible lending. And guess what? My loan history has disappeared from webpage. Interesting. Good I have all the emails from them.

"Rejected Claim"

I put a claim into this lender for a chain of 17 loans in a row with interest of over £1,200. The chain was unbroken I had numerous payday loans with other lenders at the same time. I provided evidence of this through both my credit report and bank statements but still they refused to class this as irresponsible lending. They tried to buy me off with gesture of goodwill which seems to be there response to these complaints. So case is with the FOS really poor customer service if they have done nothing wrong why the gesture of goodwill offer of £500, I fully expect the FOS to uphold this complaint. My case has no been picked up by the FOS I would appreciate you send my file across to them as soon as possible.

My case is now with the FOS but has been further delayed t this company claiming my first 2 loans where from a drawdown facility. When this was not the case my loans where either micro loans and instalment loans these companies are truly a disgrace with their delay tactics to complaints. My adjudicator already said it’s going to and uphold but now has to be transferred to another team. I have chased Ferratum about my initial 2 loans both by phone and email and had no response whatsoever annoyed at this shocking customer service !!

The FOS have reviewed my case and have upheld loans 4-19 they have given Ferratum until 04/02/2020 to respond I fully expect them not to agree with the decision and that it has to go to the next level.

"Would not recommend"

I applied for a loan yesterday which was accepted and funds to be paid within 2 hours.Today my money still had not been paid into my account. I contacted Ferratum and was told my loan application had been declined!! Would not recommend to anyone!