"I took a loan with Ferratum when I had…"

I took a loan with Ferratum when I had a good job and had been with them for years - unfortunately I was made redundant and everything changed. I asked to set up a payment plan as money was tight. We agreed an amount per month for the time being to be paid on a certain date. This would have been fine but my payment was due on a certain date of each month by standing order so if the date fell on a weekend then the payment was not made until the next working day. Ferratum kept taking the monies on the prior working day. This led to issues of not having sufficient monies in the account. I explained several times and asked that they take the monies on the working day after. Apparently their computer was not able to deal with this so they were supposed to set it up for two days after the date thereby ensuring that the same problem did not occur again. Instead they did not try for the payment and two months later sold to a debt collector, claiming they were a sister company. I have asked them to take the loan back and continue with the payment plan and, as I am now working full-time again, have offered to increase the amount. They are incredibly slow at responding to emails but having called them to discuss and got somebody who tried to tell me that they had not sent the loan to a debt management company (do they realise people can use the internet to check the information they give?) which was untrue I am not prepared to use the phone. Very disappointed as have paid when requested on the correct date or shortly after this but they did not even attempt payment requests and used this as an excuse to sell the loan on. Not at all honest!!!

"Complaint has been reviewed by an…"

Complaint has been reviewed by an adjudicator at FOS who found that Ferratum were irresponsible in lending to me for 15 loans.

Have been given 2 weeks to answer, 1 week in - no response from Ferratum.

Very quick to chase up if any missed payment - slow to agree to adjudication and get case closed.

Please speed up your process Ferratum - disappointed that nothing heard yet - would be thrilled to get a suitable response soon.

"Be careful as your compliance goes unrewarded"

They have been amazing to me over the past few years however recently I have applied and I have been declined for no reason as my credit report has improved.I will never use this service again and will definitely not recommend it to those who build a relationship with a trusted creditor to have them punish you for being compliant !! Avoid !!

"It is a scam"

It is a scam, I borrowed 700 from them, and I was told I would pay back 800 over 4 months, by the end of three months I had already paid 650 pounds and when I called to check how much money is left to pay off, I was told I had to pay an extra 780 according to the agreement. Stay away from these scammers

"I've had loans with ferratum over the…"

I've had loans with ferratum over the years. Always paid them back , often early. Got a sms text message from them asking it I wanted another loan. Applied and got declined. Tried a month later n got accepted. Paid it off early. Last week got sms text asking me if I wanted a loan. Applied and got declined . Give up

"Thank you"

I just want to say a huge thank you to Ferratum. It took less than 24hrs to process the refund that was agreed with the FOS, I am truly grateful for this very quick turnaround.

"Quick and easy application and had the…"

Quick and easy application and had the money within an hour.

"DISGRACEFUL COMPANY-AVOID AT ALL…"

DISGRACEFUL COMPANY-AVOID AT ALL COSTS!!!
THIS COMPANY RECORDED A DEFAULT ON MY CREDIT REPORT WITHOUT NOTIFICATION. THEY TRIED TO SAY THEY EMAILED IT! ASKED THEM TO SEND A SCREENSHOT SHOWING THE DATE AND TIME OF THE EMAIL AND GUESS WHAT THEY CANT!!! HAVE REPORTED THEM TO THE FOS AND ICO! HOWEVER DESPERATE YOU ARE DONT GO NEAR THEM!!

"Helpful"

Helpful. Reliable. Very easy application, no issues ,money in account really quick.
interest is standard not low but too not high.

"Nice friendly service."

Nice friendly service.. Helen was very helpful and put me at ease and sorted my query.