"On 12/2 I called Lebara customer…"

On 12/2 I called Lebara customer service for help. The porting of my old mobile number on 4/2 had failed. This was not my first call concerning this but it was the only one with a satisfactory outcome. I spoke with Kunal Punjani who came up with the best solution to that point, namely to prioritise sending me a new sim card with my old mobile number already on it. HOW I wish I had managed to speak to him the week before. Card received and can now use my new mobile. Extremely grateful. Much appreciated. Thank you so much Kunal. Great job.

"Such a relief all went well! Thanks to Jennifer"

Having been with my old mobile network for many years, I was very nervous at moving to Lebara. However, as our daughter has been with them for around 18 months and speaks very highly of them both in network cover and customer services, and with price rises from my old supplier, I decided to bite the bullet! I am pleased to say that all has gone really well. The SIM card arrived the next day after ordering. With a bit of help from my daughter we applied on line. I was still very nervous that my existing number which I was migrating, would be lost. It's easy to call Lebara Customer Services and they seem to care and know their stuff. My old supplier wasn't the best in regards to customer services so, Lebara has so far exceeded my expectations. Jennifer was really helpful and asked me to go through a process to get me up and running on the day of migration, holding on whilst I did so. Unfortunately we then got cut off, but Jennifer rang me back. Cannot speak highly enough of her and the service received. Huge Relief. Thank you Lebara

"Sunita was great"

Sunita was great, professional and up to the point, she helped me with all my inquiries.

"Daniel was brilliant thank you for your…"

Daniel was brilliant thank you for your help

"Alina was very helpful and diligent"

Alina was very helpful and diligent. A efficient and great customer service.

"My experience with Diksha Kirtiwar…"

My experience with Diksha Kirtiwar could not have been better- she was thoroughly professional, efficient and straightforward to deal with. A great asset to the team.

"Spoke to Ali"

Spoke to Ali, i was facing a text message issue over a month. Ali was very attentive to the issue i had. Gave a working solution instantly and in a friendly manner.
Thank you Ali.

"Siddhesh was very helpful"

Siddhesh was very helpful, polite and speedy in understanding and executing my request as I had bought the wrong plan and he was able to transfer me to the plan I was meant to have bought. Siddhesh provided a great customer service experience, thank you!

"The best customer service Aishwarya!"

This was the best customer service experience I’ve ever had! Aishwarya was incredibly warm, patient, and professional. When I encountered a problem, she provided multiple solutions and helped me resolve it successfully. I truly appreciate her dedication and effort. Thank you so much!

"very helpfull"

it was very swift and quick resolution to my issue, Fariyaz resolved the issue in no time, very pleased, thanks a lot