"Terrible tour"

Terrible tour

All the sound was to let you know the name of the next stop and out of 30 stops 20 of them were pick up/ drop off points so it took forever to get where you wanted to go

Save your money and have a better experience and use a scheduled bus service

"Unforeseen circumstances and still no care or refund"

I booked a bus tour for Barcelona and my flight was delayed, I asked for a refund as there was now no possibility for me to use this tour at another point on my short stay, I even emailed them and explained my situation and there was no understanding and no refund, this is not ethical business especially when my flight being delayed is out of my hands.

"Almost no explanations on the bus and less busses than promissed."

We bought for €62.5 two adult and one child ticket. We steped on the red line in Malaga at stop 6. 1) Sitting on the bus, there was only music on the headphones and no explanations. I went to the bus driver, he changed something and then there was one explanation, but again mostly music. I went again to the bus driver and he said it has something to do with the wether, which I did not understand. From this kind of bus tours, I am used to mainly explanations over the headphones and only little music in between. 2) Furthermore, there was no connection from red to the green line at stop 1 (main train station). We would have had to wait one hour for the green line. We left the bus and drove by taxi to the Botanical Garden. We took the green line back from the Botanical Garden at 17:45, there was no explanation on this bus at all, though there was a movie screen and loud speakers. 3) Though on the webpage it says that the last bus departs at 19:00, at station 2 and 3 of the red line at 18:00 there was no time for a red line mentioned any more, only combined lines were still going. 4) So we had to run to the main train station to catch one of those last combined purple line buses. On this bus, the audio quality was very bad and all the connectors we used had a loose contact, so that the little explanations that came were hard to understand. I am used to much more quality by these kind of hop-on hop-off tours and I am very disappointed by the service here in Malage. Taking a bus, we would have got the same service and only paid about €15. Sending feedback to the company they refused a refund.

"I purchased a ticket for October 24"

I purchased a ticket for October 24, 2023 for Oslo online. When I arrived in Oslo, they were not even operating that day. They have refused a refund, beware.

"Very bad services"

Very bad services. Unreliable informations about time tabel for departures. When at last the bus is there, there is no vacant seats. Then you have to wait another 30 minutters.

"The experience with Citysightseeing…"

The experience with Citysightseeing Genova was a nightmare. We were told that a bus of the blue or red line departs every 15 minutes. The red line, however, only came every 35 minutes. We had to wait 75 minutes for the blue line, which had no audio. The next one arrived after another 45 minutes with audio, and then they switched it to the red line. We barely saw anything as we were constantly waiting for the bus.
We kindly request a full refund for this unreliable service. Unfortunately, Citysightseeing has lost us for future city travels.

P.S: In the photos, there's a cheeky response from the bus office. There were only 2 buses - one for the red line and the other for the blue line - we saw the same drivers. If the bus doesn't have an audio guide, it doesn't fulfill its purpose. Our recommendation to other tourists: use public transportation; you'll get around faster.

"More info please"

The information given on the tour can be so much better. Tell us about the history, the vikings ... not the food!!!!
Very disappointed in the commentary.
Purple and green tours can't really be labelled hop on hop off if you only go past every 2 hours.

The staff are lovely though.

"Stornierung sind nicht möglich!!"

Stornierung sind nicht möglich!!! Auch wenn man den Dienst nicht nutzen konnte. Bei den Bussen sollte man 1 Stunde warten und das Schiff war defekt. Erfahrungen in Palma 02.10.2023. Die Mails weden nur per Maschine beantwortet. Wir werden jetzt den Kaufbetrag über unsere Kreditkarte zurück holen.

"The cancellation policy is a scam."

The cancellation policy is a scam.
Never buy vouchers from this company.

"Abysmal Customer Support"

Pre-booked tickets online without realising digital tickets could only be redeemed from 1 specific stop on the route (advert says Sliema Ferries stop). Contacted their support to try and cancel the tickets which had not been redeemed, only to be rejected and referred to the terms and conditions.

Subsequently, we attempted to redeem the digital tickets from the advertised stop (which required us to pay for a boat transfer to Sliema from Valletta) only to be informed by a member of staff that the digital tickets needed to be redeemed from another stop, at Valletta Harbour.

Responded to their customer services arguing the advert was false advertisement, as the tickets could not be redeemed in the location advertised, and requested a refund again. Still no response following several emails.

Awful customer service and would highly recommend avoiding this company, or at the very least avoiding purchasing digital tickets.