"Excellent service all round"

Excellent service all round

"Really good service and helpful when…"

Really good service and helpful when collecting the item.

"Excellent service from this company"

Excellent service from this company. Ordered one day, delivery the next.

I was kept up to date about delivery times and the delivery man was polite and extremely helpful. Great experience! Thank you 🙏

"Excellent in every respect"

Excellent in every respect. Great and speedy service and very cost effective. Would use again. Very reliable ,knowledgeable and efficient
Thoroughly recommended
Thank you

"Really pleased with our new Beko oven …"

Really pleased with our new Beko oven quick and friendly delivery and installations and on time for Christmas!

Kept informed throughout the order and delivery process.

Will use again without doubt.

"Absolutely brilliant"

Absolutely brilliant. Great customer service. Loved being able to track engineer's estimated time of arrival. Our engineer, Ali, did a fantastic job and was friendly and helpful.

"Interesting approach to customer service"

Seeking a dishwasher repair, i called both numbers on the appliancecentre website, and was told they only serve north london right now. The website is very clear its 'citywide' service. I was disappointed that the person i spoke to appeared angry / willing to hang up just because they happen to have no engineers in south london right now. Hopefully not representative of their broader approach to customer service.

"Awful customer service"

I have been waiting weeks for a replacement part. The customer service is so rubbish - rude staff who don't answer emails or return calls. I wish I had gone with a different company.

"Appliacentre provide a really good…"

Appliacentre provide a really good delivery service. I have used them twice and both times they have been reliable and on time.

"Dreadful experience: beware!"

I called this company to arrange a repair man to repair my dishwasher. Man turned up, I told him the Error code was F14, the repair man without even opening the dishwasher says ' Oh you need a new pump'. I challenge him and ask him if he wanted to just hear the noise etc. His answer was both arrogant and patronising - ' I have been mending dishwashers for over 25 years!'
He left asking me for £48 which I obviously had to pay.

I then had to call Appliancentre 2 times to chase the part, each time I received a curt and rude response saying that they could not locate the price yet.
Thank goodness since I then called out a very reputable repair company ( whom I should have contacted in the first place) who actually opened the dishwasher and proceeded to remove an olive stone which had become lodged in the pump. And the machine was working again.
I called Applianccentre Customer Services to complain and the person taking the call siad ' he would get his manager to call me. Of course no 'manager' has come back to me. Nor did they respind to my review I left on their site.

A terrible experience - unprofessional and tantamount to negligent and dishonest behaviour by the repair man. The least the company could do is refund the £48.
JUST RESPONDING TO THE REPLY I RECEIVED
And I received a reply within half an hour of posting the above review - the response was not an accurate relection of what actually happened:
1. The repair man hardly diagnosed the problem - he arrogantly guessed and without even opening the dishwasher door!
2. I called and said I would like someone to contact me about my complaint and that I felt I should have my £48 back and if no one bothers to contact me I will write a bad review ! If someone had taken the time to contact me ( as any decent customer services should ) then we could have averted any need for an HONEST review! This is all you needed to do.!

I did not say refund me or I will write a bad review!

In response to your second reply, I do not appreciate your answer which is clearly trying to discredit me.
Do not bother replying again - I would advise anyone reading this, to steer very clear of Appliancentre.
Total charlatans.