"Suporte rápido e de qualidade"

A suporte Paula Santiago sanou todas as minhas dúvidas com rapidez e paciência. Muito atenciosa, explicou cada detalhe, passando total confiança e seriedade da empresa. Além da facilidade de tratar tudo no meu idioma. Quando o assunto é suporte, ficamos encantados quando somos bem tratados e atendidos, pois é algo incomum na maioria das empresas. Parabéns a Ninja Trader e toda equipe envolvida!

"Luan was helpful and patient"

Luan was helpful and patient

"Best customer service hands down"

First was his attitude from the beginning. Joseph begin with a “can do, will do” attitude. I felt confident that he would resolve my issue from the start. To keep this short, I will state the facts. It took about an hour to basically reprogram my entire setup. All of it was work. Joseph found the issue within the first 10 minutes and committed to fixing it until it was fixed. I believe he went above and beyond because of his own personal work ethic. But, he gave me an impression of Ninja Trader that cannot be bought. This was the best customer service experience I had in years. And selfishly I might add, my program now works better that it has for almost 4 months. I wish I had called Ninja Trader sooner. Thanks Joseph.

"Eli is the BEST!"

I had the pleasure of being helped by Eli on the platform support desk and I have to say, it was probably the best customer support experience I've had in a very very long time! She was wonderful and even though we had to disconnect in the middle of her work because I had to attend a meeting, she promptly got back to me at a later time on the same day and resolved my issue. She was excellent and never gave up on me. If you are lucky enough connect with her, rest assured that she will either know how to fix the problem or will keep at it until she finds the answer from somewhere!

Thank You Eli.

"Adrian was very helpful in getting me…"

Adrian was very helpful in getting me up and running.

"Quick and helpful response by an expert"

Quick and helpful response by an expert

"Thank you"

I usually don't write reviews. In this case I had. I requested help this week on two problems. Both problems were resolved. Very professional. Nice to know when you need help, they are there.

"The help was great they where able to get me set up"

The help was great they where able to get all my questions answered and help me with the set up
On the down side it takes a long time to get through the phone hold time to get help, but the teck was very knowledgeable

"Friendly and humorous response"

Friendly and humorous response. The staff is very forgiving and gracious to us un-technical people who don’t have a lot of patience. Thank You for this great attitude towards a much needed service.

"Adrian B's the best"

Adrian B's the best! His expertise, professionalism and courtesy really showed and it made my anxious/frustrating issue a walk in the park. Can't recommend him well enough!