"Chris knows what he is doing."

Chris knows what he is doing.

"Emilio was patient and very helpful"

Emilio was patient and very helpful. The call was answered promptly and the wait time was under a minute. Thank you.

"Great communication and willingness to…"

Great communication and willingness to help fix issues

"Easy to follow instructions to resolve…"

Easy to follow instructions to resolve my problem

"Had some troubles getting on and Josh p…"

Had some troubles getting on and Josh p was the most helpful person on the phone and was very patient and understanding! Give my boy a raise lol

"My concern was resolved."

My concern was resolved.

"Great Customer Service"

The person that help me through my issue was really helpful. We were able to resolve the issue pertaining to my software in minutes.

"Thank You Chris!"

Chris was great! Saved me time and was able to resolve my issue quickly and efficiently.

"Great Software With 1 Problem"

Sadly, you can't choose the install location for the NinjaTrader8 documents folder which caused me some issues during re-installation (after NT8 randomly stopped working for some reason).

Thankfully, Christopher J was on scene to fix my NT8 software. Pretty much all he did was reinstall NT8 for me, but he had some tips which were very useful.
1 - how to backup NT8 workspaces, templates, etc.
2 - the likely cause of my initial issue was a corrupt xml file which he taught me how to fix should that happen again

All in all, great platform and support. Custom file locations would make this a 5 star review.

"Support"

Quick, responsive and concise guidance