"Great Service from Kimberly H"

she was wonderful and helpful and worked very efficently.

"I can not say enough about Adrian B."

I can not say enough about Adrian B.! He is sooo knowledgeable, kind and really gets Customer SUPPORT! He not only took care of everything I needed, but went beyond by informing me of so many things that could help me that I would have never known to ask for. Also followed up with an email full of further instructions on everything I asked him about!! Keep it up Adrian, Ninja Trader, you have a WINNER!

"Congrats, Ninja and thank you so much."

Ninja Trader is very good. I am very satisfied and the service that the people at Ninja provide to their customers is outstanding. There is enormous friendliness in the emails and that is a pleasure. Mister Zachary did a very good job and was very clear in his answer. I have enjoyed that service for years and years.
Without a doubt, I highly recommend Ninja Trader as a trading platform. The follow-up of questions and answers is also excellent.
What more should a customer have?
Thank you for the good service and I wish you congratulations. You all deserve a big wage.
Kindest and warm regards.
All the best and I wish you success in the business.
Luc

"Clayton was very personable and he went…"

Clayton was very personable and he went beyond his call of duty a BIG shout-out to him with many thanks.
I got my issues resolved.


Carey

"Unstable platform and horrible support"

The web platform is decent when it works. However, at least twice a week it blips out/crashes and loses all of the templates you have saved. It'll also give you an error saying "subscribe to data" when you try to log in, if you have a trade on, it's costing time and money.

Customer Service and Support are awful. The chat bot runs you in circles and when you finally get someone live, they have no idea what to do (unless you just need to cancel your account). The support team is condescending and rude, and generally have no answers except "try to clear your cache and cookies" My 6 year old can do that.

I guess that's the inherent risk of using a cheap, subpar product run by a support team that has no idea how to help their customers.

I'll be withdrawing my money and moving to a competitor on Monday. NinjaTrader isn't worth the hassle.

"Great Customer Service and Support"

I really appreciate the great support from the customer service and support teams at Tradovate/NinjaTrader!

I would also like to especially thank Corinna for all her help to resolve my queries. Thank you so much.

"The BEST customer service around! Full stop "

Are words even needed for Ninja Trader customer service support team???? TOP NOTCH. ABSOLUTELY FANTASTIC. THE BEST

"Shawn Riley is AWESOME"

Shawn Riley is AWESOME. Super helpful and patient!!! Thank you so much for your expertise and professionalism!

"Customer support is always a top…"

Customer support is always a top priority when dealing with new clients. I was fortunate to deal with Sebastian B. He was extremely knowledgeable, clear with his instructions and patient. He delivered far above my expectation.

"Multiple issues solved "

Very helpful! And thorough