"Five (5) Stars for NinjaTrader Support Rep Clayton..."

Support Representative Clayton was assigned to my case involving a "read-only" database issue. Clayton was responsive both via email and telephone/remote service. Though partial resolution to the problem was resolved, Clayton suggested that my IT join the troubleshooting effort. Clayton provided step-by-step guidance for my IT to further troubleshoot, from which the issue was ultimately satisfactorily resolved. The root cause turned out to be a recent update to Avast Anti-Virus. Clayton was at all times Calm, Professional and Forthcoming in detailing the steps he was taking to resolve the issue. Thank you once again Clayton.

Respectfully...David D Dube' Polaris Trading Group Capital Management, LLC Commodity Trading Advisor (CTA)

"Amazing follow through!"

Marco was amazing....he made my problem his problem and worked until we had an answer.

"Emilo Madaio thorough and helpful"

Emilo Madaio was very patient and helpful. He spent more time with me and looked into fixing my problems.

"My answers all well addressed in an…"

My answers all well addressed in an unhurried and professional manner including advice for connections

"Unethical practices"

How to fill out this massive application took me about 20 minutes. I have 20 years trading experience and a high net worth, and they rejected my application and don’t even tell me why. I asked multiple times, but they refuse to tell me the reason for the rejection.

"They lost my account balance"

On 3/19/2024 I sent $300 via Ninja's ACH transfer method to my trading account which is advertised as if you send this in before a certain time you will be credited the next business day. I wasn't. When I emailed to find out what's going on I was told they couldn't find the balance to my account and I won't be credited until 5 PM on 3/22/2024. This doesn't make sense. They have my money, how is it a trading firm can't find my balance until 3 days later after the market closes. My balance is updated every time I place a trade. Also, if they're having problems with the people they deal with to perform the ACH transfers, why can't they credit my account now, because they have my money, and deal with whomever can't find my account later ? If it takes them 3 days to find your account balance, it doesn't give you a warm and fuzzy feeling about letting them handle your money. Now via email, ninja is offering me to cancel the ACH transfer and i said yes, please cancel..so thru my bank I did a wire transfer..just as I hung up on that process, Ninja sent me another email saying it's too late, they can't cancel the ACH..Does anybody over there know what they're doing ?

"Dont trade with this plattform"

Dont trade with this plattform.
I Tried set it up several times it problematic to get running and the company support is wery bad and wery unpolite. I Suggest nobody promote this plattform .

"Pessimo servizio clienti."

Pessimo servizio clienti.
Per ottenere una risposta su una semplice richiesta di apertura account ho dovuto attendere dei mesi.
Segnalerò l inefficienza sicuramente agli organi competenti.

"Support was fantastic"

Support was fantastic. Adrian answered all my question , he was very friendly and helpful.

"Christian did an amazing job walking me…"

Christian did an amazing job walking me through my account and doing a back up from my older computer. His patience and expertise was superb!