"We got a good deal and we were happy with the service from the initial sales pitch through the delivery of the car."

The sales person was enthusiastic and informative. At the end of the negotiating stage were were confident that we had got very good deal. When we arrived to collect the car, the sales person explained the key features of the car. We were guided through the more hi-tech aspects such as syncing to a mobile phone. This was very helpful. If we had tried to do this ourselves, we would probably have struggled as the information in the handbook is not particularly clear.

"Great service from forecourt door"

There was no pressure from the moment I stepped into the forecourt doors. If I needed anything explaining everyone helped each other to answer my questions. I was able to take my time with the decisions I wanted to make and wasn't pressured into making quick on the spot decisions. I was advised as to which options would be best suited to my needs but was also informed of all other options that ford had. I was able to deal with the same sales person on each of my visits and asked who I had been dealing with each time I visited. It is the third time I have been to the same dealership and wouldn't hesitate to go again or recommend ford to other people. The cars have been more then adequate for my needs and have had needed virtually no repairs in the time I have owned them.

"True proffesionals,thank you"

A pleasure the whole experience of buying my new car at Jennings ford at Gateshead.
The staff could not do enough to ensure this was a smooth process.
Thank you to all at Jennings Ford Gateshead.

"very disapointed with the customer service"

In the last month I experienced the customer services from Simon Bailes in Stockton which I can only describe as excellent. So I was very very disappointed when I purchased my new car from Jennings in Stockton. There was absolutely no comparison in the way I was dealt with, in my opinion Jennings have a lot to learn and rely on the Ford brand to keep customers coming back. However Fords policy not to include something as basic as car mats also leaves a lot to be desired. When you spend thousands of pounds on a car and are then told to go to Halfords to get car mats it leaves you feeling perhaps I should have stayed with the Peugeot.

"Buying a car made easy!"

We wanted to change our 08 Reg Ford Galaxy for a newer car (2012) and preferably an SUV. In local car sale companies we looked at Nissan and Kia but the Ford Kuga kept catching our eye. Unfortunately, all out of our price range. We looked online and phoned what turned out to be Ford Jennings online service in Washington T&W. They very quickly identified a suitable car situated in Stockton and within a couple of days, they brought the car up to our nearest Ford agent in Gateshead . We road tested and decided to buy. They offered a good Part X price on the Galaxy (£1000 more than the biggest used car buying company) and after 4 days whilst we raised the balance, the car was delivered to us in show room condition.
The whole experience was easy and all the staff we dealt with on the phone in Washington, Stockton and face to face in Gateshead, were friendly and helpful. (Thank you to Paul T who was our sales rep). Above all, we felt we got a fair deal and ended up with the car we wanted. Aside from this purchase, we have used Jennings for service and repair on both our Fords since 2009 so the good level of service came as no surprise on this occasion. Thank you!

"Excellent!"

Excellent service.

"Excelent!!!"

Correct as usual

"Approachable company, pleasant disability rep 'Paul' and would recommend to friends and family"

We approached Jennings Gateshead to order our galaxy (I wasn't happy with Jennings South Shields) so from moment we spoke to Paul we were made welcome felt cared for and our conversations and communications were professional but with little extra listening ear, I felt at ease the car was ordered we were kept up to date nothing was a bother.
The day came to pick up our car and hand over of our old car, this too went smoothly made comfortable had coffee read of morning paper and handed us our new car.
As easy as ABC......Paul explained the car operations in full and that was us happy and drove off.
A week later Paul rang me to see if we were happy with our new car and to thank us for our custom and picking Jennings
Oh also as we kept our car clean and in good condition Paul put in good report to motability and we received £250 bonus for us to keep......very happy indeed
Would like to thank Paul for his kind attention to my needs making sure the car was right for us

"Better than the first one."

This is my second Ford Kuga from Jennings Stockton and I cannot praise the dealings I have had with this garage high enough. I have dealt with the same sales staff on both my purchases and found them and the management both helpful and efficient. It is a pleasure to deal with the service department who go out of their way to fit you in at the most convenient time for youself.

"Excellent Service"

I have been very happy with the service I have received from your Dunston outlet. I was well looked after by Paul Pellegrino and nothing was too much trouble for him. He gave me a thorough overview of the car when I picked it up and rang only a couple odf days ago to make sure everything was O.k.