"My driving experience brought into even sharper focus"

Have you seen my new Ford Focus? I got it from Jennings Ford (of Stockton) again; well they take such good care of you. As you know when we are changing cars we tend to deal with Graham Reynolds in sales and he came up trumps again with a great deal.
As usual I opted for the 5 door version with the Titanium spec, but decided to upgrade to one of the new 1.0 litre petrol EcoBoost with the 125 PS output, just like the wife’s.
The car I chose was in Burnished Glow and it’s got the City pack with folding door mirrors, automatic door protectors and rear parking sensors - I love the gadgets!!!
It took just over a week between ordering and delivery, exactly as agreed - top work as usual.
As always on handover the controls, gadgets etc were explained, the car was immaculate and ready to go.
I signed up to the 2 year service plan – it’s nice just to drop the car off knowing it’ll be well looked after and then picking it up later (without having to pay the bill.)

"Excellent Service and helpful staff"

An enjoyable experience.Totally satisfied customer...

"Laid back approach may or may not be the best policy"

Jennings do not pressurise you into buying a vehicle, however they responded to all my requests and if it is possible both parties came away with a satisfactory deal.
When picking up my new car the laid back approach was a bit frustrating as I had to wait 30-40 minutes to see a representative, although I was on time for my appointment.
Once seen to, the service was acceptable, and help was provided with the completion of necessary paperwork ,etc.
In all I met with with 3 sales reps to complete the deal - I don't think this is a good
idea, as far as the purchaser is concerned.

"Walked in to get a service, left with a new car!"

I took my car in for a service, it was two years old, but realised it was a good time to swap it for a new one. So I did. The process was very easy and drove away in my new car within weeks with all the information and details sorted. The only negative was that the only 'free' colour was race red - you can do better than that Ford. Otherwise, happy customer.

"Fantastic experience, they do what it says on the tin;)"

Customer service and information were excellent, my car arrived on time we were kept updated of progress, we would like to thank Jennings Ford Dunston, Gateshead for everything, I'm very happy with my new Ford Kuga, we are now enjoying and looking forward to driving it for a few years to come, well done all involved.

"Absolutely top rate service"

The car is just what I needed, and all the advice and help I received from Marcus made my purchase easy and worry free. I will definitely be back in future and I have alreday reccomended to friends, who also made a purchase via Marcus. Thank-you

"great company to deal with"

I recently purchased my third new Kuga from Jennings Gateshead and was delighted with my purchase and with the service I received from Jennings. Special praise must go to salesman Gareth and Sales Manager Barry. I will definitely buy my next Ford from Jennings Gateshead.

"Excellent Customer Service"

I have found the customer service to be excellent, the staff all friendly and approachable, knowledgeable and sincere. This is the third time I have signed up to Ford Options and I will definitely come back to Jennings Ford at Stockton on Tees for my next vehicle.

"Very pleased with the car I bought and the service received."

Bought a Cx 5 from Jennings in August. Got a good deal on part exchange, had to wait a while for the car to be shipped / delivered but well worth the wait!
Had done a lot of research before placing the order and compared a lot of similar cars. The CX5 came out on top very clearly
Good service from the sales people who kept in touch throughout the ordering and delivery process.

"Extremely helpful and lovely atmosphere"

The people were really helpful on advising me what sort of car I should buy. They were really lovely and an all round chilled environment. Paul Nixon who dealt with my enquiry was great and so enthusiastic. Would definitely recommend it to anyone.
Thanks ford :)