"Absolutely diabolical!!!"

Absolutely diabolical!!!

My son has a motability vehicle through the Middlesbrough branch.
A fault appeared on the 10th May and they accused me of putting diesel in a petrol car 🤔
I requested through the insurance to get a sample of the fuel as I had not misfuelled (cause the nozzle doesn't fit!)
This was authorised through Hoopers on the 24th May (due to the dealership not telling me I had to put it through the insurance in the first place)
I rang on Monday 7th June for an update to be told the sample had gone weeks previously.
LIES!
I have just rang the insurance, who contacted Hoopers (they're testing the fuel) and they are still chasing the sample.
Avoid with your life because this isn't the first complaint I have had in the last 2 years

"Have used Jennings ever since I…"

Have used Jennings ever since I purchased my focus 4 years ago. Have had a service plan out with them along side my MOT but never again.
Every single year they have failed it on the same thing wrong light bulbs fitted even though they were passed with same ones last year, but to top it all off the amount of defects they recorded this year was over 10.
They asked for a bill of £285 to sort it which I said no.
I travelled 28 miles to get this done and had to get a lift there and back as only courtesy car they had was a transit van and my partner never felt happy driving a van for that distance when never drove one before.
So instead of taking for a retest we paid a very reputable garage for a new mot.
Yes it failed on 2 light bulbs but that’s what it cost £1.50 to put right.
And there was no long list of defects. Just one minor.
To say they i was mad is an understatement.
NEVER AGAIN AND AVOID IF YOU LIKE YOUR HARD EARNED MONEY IN YOUR POCKET.

"Gone down hill"

We have used the garage a lot and before I would have given then 4 starts. Our C-max had developed two faults and my wife forgot to mention them when booking the car in for a FULL service. I popped in and told them about the automatic boot door not opening all the way and the moon roof screen would no longer closed.
They recorded the faults but said they were not sure if it would be done at the same time. After leaving my wife at the Metro for the best part of 6 or 7 hours she was told the services was done but neither fault had been fixed.
1. The wilting tail gate was not going to be fined
2. The other fault could bit the simulated. It fails 100% of the time. This shows the level of skill used!
Then after another trip they charged us for something which should have been covered with the extended warranty!

Poor poor customer service, what a shame such a nice garage has lost it customer focus! Good luck I will not be returning again.

Vote with your feet and stay way!

"I have given Jennings a one start…"

#Jenningsfordstockton - I have given Jennings a one start review only because you cannot leave a zero or indeed a minus rating. My Focus RS was in their garage for the third time with an engine fault. This time it was the turbo. They had the car recovered to them on a Saturday. By Wednesday they still hadn't looked at it. The promised courtesy car had not arrived either. They admitted that they did not have anyone familiar with the car and they were waiting for an online session with Ford. They diagnosed the fault on line ( google ? lol) and ordered the part. Four days later the courtesy car turned up (some 6 days later than it was due). The following week the part turned up and did not fix the fault, so further parts were ordered. Finally after three weeks and a week without transport and after much chasing the car was returned working. Sadly the car had not been cleaned and the interior resembled a joiners workbench. And an untidy joiner at that. I can only assume that the car had been in a workshop for the duration with the windows down. During the time the car was with them, not once did they contact me with an update and i had to chase them to find out what was going on. When i complained about the state of the car on its return i was met with contempt. A promised call from the dealer manager has not materialised. I summary no customer care, no courtesy car, no one trained on a car they sell, and the car returned filthy inside and out. Worst main dealer on Teesside.

"Jennings customer caring? No money caring only"

Previously bought 2 new cars from Jennings dunston/Gateshead. Current car is 14 plate fiesta with less than 18,000 miles on so well below average use for age of vehicle. Mileage/temperature display started flicking on & off & coming up with dashes or figure eight's. Jennings said book it in it will cost £102 then we will tell you whats wrong with it & then charge you accordingly. I enquired that due to age & use this should be of a manufacturing concern - workshop controller said its not its a electrical fault. Accountability is not being taken on board, i have looked on various websites & it appears that this is a common fault among various ford vehicles....but not according to Jennings!! I wont be getting my next new car (in the next couple of months) from Jennings thats for sure.... Wonder when Lookers buy them out if the customer attitude will change?

"Won’t recommend Jennings Ford Gateshead service."

I been to Jennings Ford Gateshead to fix the oil leak in my ford galaxy. He fixed the problem I paid for it. Another day got another issue and I couldn’t start my car been again to check they said it’s an injector oil pipe leak the technician ordered it and I waited for 2 days. Its been fixed but in the workshop after fixing the injector return pipe got a management light on. The ford workshop man said if we diagnose the problem you will pay extra money for diagnosis. If problem you created after fixing one thng why I pay for the diagnosis. Completely not happy with the service. I thnk the local garages are better thn the ford garage I realised. I won’t go again to Jennings Ford Gateshead. Won’t recommend to any one

"Poor Transit Service Centre Experience"

Purchased used 2017 Ford Tourneo Custom mpv registration NV66VOY from Jennings Transit Centre. Deal included the first Interim service which was overdue when purchased. Ford's Transit Custom service schedule is 36,000 miles or 2 years for a full service and 12 months or 18,000 miles for an interim service. The vehicle was 14 months old and had only done 5,500 miles so it required the latter. The service book was stamped but I question whether any service inspection or work was done. The Ford interim service specification is basically a total vehicle physical inspection with top up of all fluids. When delivered the oil level was on the minimum level on the dipstick, the coolant was on minimum and I had to add 15 litres of Eco Blue to top-up the 20 litre urea fluid tank. Obviously if the fluid levels were checked they were not topped up which is an essential part of the Ford service procedure/specification, probably to save a bit of cost as the amounts of oil, antifreeze and Eco Blue needed to top-up levels would not be expensive. As the cost savings of not topping-up are small I question if the service record was just stamped and no actual inspection was carried out. I was fortunate as the vehicle had very low mileage so the chances of anything major being wrong were low. This would not be the case with a higher mileage vehicle. Disappointing overall as sales experience was not straight forward either.

"#jenningsfordmiddlesborough"

#jenningsfordmiddlesborough. Spent £16k cash on an ST focus, floor mats had been taken. After several pressing emails the response was “when another car comes in I’ll take those” great now someone else’s will suffer. I requested new and was told as it was a second hand car they won’t order new. Great service! Coupled with poor customer service I wouldn’t recommend to anyone

"very good experience"

very good experience

"Spent £46,000 on a new Transit MS-RT, would never deal with them again!"

I'll keep this brief as there were far too many issues to go into here and to be honest, after a year of dealing with these unprofessionals at the Ford commercial centre in Middlesbrough, I just don't have the energy any more!

If you value your sanity......avoid this Ford dealership!!