"Disgusting customer service - will avoid in future"

I can only speak for the Seat garage in Middlesbrough, but I would avoid this place at all costs. They have no respect for their customers whatsoever - once they've taken your money, that is. They've failed to log something that was part of my deal and upon being questioned about it have completely lied to me, even making me out to be a liar when I am simply a genuine customer asking for what was sold to me. To make matters worse, they have dismissed every email I've sent to them, telling me there's nothing they can do as they 'can't remember' what happened, and acted as though the whole thing has been completely unimportant to them. Save yourself the stress, hassle and grief of dealing with this company and take your service elsewhere.

"We have found Jennings ford Gateshead…incompetent"

We have found Jennings ford Gateshead didn't live up to the standard you expect when taking your car to a main dealer. We took it in for an MOT and all of a sudden there was a suspicion of coolant leak (no leaks on our drive) had to leave the car there where they thought it might be the water pump so they replaced it for a cost of £260 (which I am still not convinced it needed). A week later we noticed the coolant levels had dropped so we called out the AA - they diagnosed a cracked radiator expansion tank (not sure why Jennings didn't find this) AA also said they wouldn't of been surprised if we had a water pump changed for no reason. Took our car back to Jennings for it to be fixed and they tried to charge us £90 for a new tank and degas hose - I explained that the car had already been recalled and a new one fitted - they aid they would look into it! Low and behold I get a phonecall saying they will do it for just the parts, the mechanic rambled on how yes they had changed it originally but it was now broken etc etc, this wasn't what he said in his first phonecall when I said it had already been recalled he told me that it had an old hose on it! - why should I pay when this should have been avoided if Jennings had of done their jobs properly when they took the car in for the degas hose replacement? I am now £320 out of pocket because Jennings ford Gateshead are incompetent at their job! I will be taking this further with a complaint in which I will require a copy of the phone calls that I had with this mechanic to hear his backtracking again when I said that he had told me the degas hose was an old one. My partner loves his ford car and was planning on buying a new one but there is unfortunately no way we will be buying another ford after this - the after service is just shocking! I will be making my thoughts also know on social media and internet about Jennings ford Gateshead. I strongly suggest that someone has a word with the Gateshead branch as I am sure they will be losing ford customers which is a shame for a company that has been around for many years! Disappointed is an understatement!

Update - 27/10/2017 after getting in touch with ford directly to complain about Jennings ford Gateshead I received fantastic customer after sales care and was informed by ford that within 2 weeks I would receive a full refund. Ford had looked into everything and had told Jennings ford Gateshead that they must pay me back - I went in to collect my cheque after around 1 week. Thank you Ford, it really is a shame that these dealers are tarnishing your name!

"Lack of care of vehicle when inspected …"

Lack of care of vehicle when inspected for electrical fault and fumes entering cabin.
Car fusing daytime running lights running down battery on a regular basis when replaced.
Rear tyre lost pressure and would not inflate. After several, attempts it eventually inflated.
Car informed garage personel, of faults which were ignored.
Rude front of premises staff.
No provision of returning car to home address.
Not satisfied, and will write another review.

"5 star service."

Bought my second car from Jennings Ford in Dunston and i can't recommend them highly enough, particularly Paul Pellegrino who i've dealt with both times.
Kind and patient, knowledgeable and not at all pushy, the kind of salesman who deserves praise.
Whilst it's going to be some time before i consider purchasing a new car i'll definitely have another Ford and i'll only ask to deal with Paul.

"Jennings Stockton"

Jennings Stockton . My vehicle a grand c max bought as the demonstrator 4 years earlier from jennings had no mechanical faults in all the 4 years i had the car PRIOR to this memory fault. I was selling it and so it needed an update to the computer. I paid 150.00 for udate which totally broke my vehicle for 11 weeks. IT sat in Jennings Stockton for 11 weeks.They did not know what was wrong with it and when i got my vehicle back it sounded like the engine was loose and it didnt have any power. I did 2 miles and it overheated the engine. After 11 weeks of inconvenience i got my car back..with a new instrument cluster ( very common failure with FORDS. Less than 5 days of getting car back and less than 60 miles later the engine failed. It now needs a new ENGINE.5500 POUND'S . DO NOT BUY FROM JENNINGS FORD STOCKTON OR GET YOUR CAR SERVICED OR UPDATED HERE AS being patient for almost 3 months got me nowhere. FORD head office were no better to be honest, also head office just advised me that Jennings had told them i had my car back A MONTH ...oh no just 5 DAYS I REPLIED..SOMETHING TO HIDE..!!!! Disgraceful company DO NOT TOUCH.

"Outstanding service"

Jennings Mazda at Middlesbrough - Outstanding service, friendly and honest, my faith in car salesmen has been restored.
Adam went above and beyond to help me source finance and put me on the right plan.
Thank you

"Craig Parker is a credit to Jennings"

After dealing with SG Petch in Belmont for many years and being disappointed it was a breath of fresh air to meet Craig Parker at Jennings Mazda Middlesbrough. He was helpful, not pushy and friendly. Everything a salesperson should be and on top of that he got us a great deal on an almost new car. Can't see us ever going back to Petch. THANK YOU CRAIG AND JENNINGS MAZDA!!! ☺️

"Eco Sport"

We recently bought our new eco sportfrom Jennings Gateshead and we love it ..Craig done a fantastic job as he also did with our last one ford fiesta well done Craig see you in 3 years ..anne marie and Dave Ferguson x

"S Jennings,South Shields"

I just purchased a new ford Fiesta,And Steve the salesman was awesome from start to finish,very professional,Chris on the phone helped to calm my nerves doing this over the internet.I can see why they are so successful,keep it up, Many thanks to all of you.
regards Dave and Karen

"Unacceptable customer service re private number plate"

After buying a brand new Ford transit from the Dunston branch and them assuring me that all I needed to do was pay the money for it and they would sort the transfer out, along with disgusting customer service and nobody getting back to me for months now I am still without my private plate and no compensation offer either. This was my first experience using ford jennings and I certainly won't be repeating it! Feel really angry and let down and will be taking this matter further.