"Brilliant service"

Bought my last car from Jennings in Stockton. Kept it for 6 years with no cost apart from the ususal servicing ,tyres ect.
Called in to look for a newer version and bought a frozen white Ford Focus Zetec.
It is lovely, staff really helpful, good deal and took my old faithful car in part ex.

"Professional and efficient service provided by Jennings - Preston Farm"

Helpful salesman, willing to negociate the best deal and keen to get people driving Ford vehicles.

"Friendly service"

I originally went to the ford direct office as this is where I had seen the car advertised on line, I spent 10 minutes in the office waiting for a member of staff, shouting hello and looking around for someone before leaving. When I was outside I was approached by Alan who works for Jennings Ford and I explained what I was doing there. Alan informed me that the office is unmanned and they use the main Jennings ford office and staff, in fact the building was just for showing off cars, would of been helpful to have this displayed somewhere as you almost lost custom!!
Alan was extremely helpful and friendly, assisted me to purchase the car I had been looking at, the sale was swift and seamless I would recommend Jennings to anyone looking to buy a used ford.

"Excellent customer service"

Excellent customer service

"An outstanding sales service."

We needed to replace a 16 year old but reliable Ford Escort for my wife. There was no urgency so we trawled the websites and visited showrooms to find a suitable replacement.
We decided in the end to return to Ford and the reviews of Jennings Stockton gave us confidence to approach them - some 2 months before we would consider buying a car from them.

Our first contact was with Alan Platten by email. We were hoping for this salesman to give us confidence that we may have made a good choice in considering Jennings. I explained our needs and did not want regular phone calls chasing us. And this is the important bit in our opinion.

Alan contacted us by phone and we agreed that I would call him when we were ready and gave him a full specification of the car we wanted. He promised to keep a check on our requiremnents and await our call. Sometime later I thought I would check that he was as good as his word. He said he would get back to us as soon as possible. And so it was. He had found a car with the total specification we wanted and the mileage. If we wanted we could have a look at it and then go away and make up our minds

And this on the surface makes Alan Platten a poor salesman because he did not push for a sale as has been our experience over the years. In all honesty it worked in reverse. He had promised to await my call, he promised to look out for our specific specifiction, he promised to let us see a car to help us make up our minds. He kept to these promises and this in our opinion is top sales technique. In short, the car he showed us was perfect in all respects and we ordered the car in advance of our originnal timetable. We learned later that Alan had been with the dealership some 18 years. We are not surprised. He is a cedit to Jennings and his type of sales technique, for us at least, worked perfectly.

We would have no hesitation in recommending Jennings to others but make sure they ask for Alan Platten. He is a GEM!!!!!

Thereafter and as expected Alan Platten took us through all the detail of the sale, the mechanics of the car and so on with all the care that we as a customer would expect from a dealership.

"Very good personal service at Jennings Ford"

From when we went to showroom we were taken care of by Bob Weaver.
He was very knowledgeable about the new Ford Fiesta and very helpful when we purchased the car.
A pleasant experience and would certainly consider buying another car from Jennings.

"Very smooth transaction, Salesman was very helpful."

I have just purchased a Mazda 3 2.2 diesel sport. The whole experience of the sale at Jennings was very relaxed and I never felt pushed into buying the car. This was welcomed relief. I received the car as expected and although the car was a 59 plate it was presented looking as new. I was very pleased, this is the 2nd time I have purchased a car from Jennings and can recommend the branch at South shields.

"Was looked after from start to finish and had no hassle"

From arriving at the garage to have a look for a car a salesman approached he wasn't pushy at all he gave me some good advice about which car I should go for . The finance department were very helpful .

"Very helpful staff"

Jennings ford were extremely helpful in helping me choose a car in my price range abs was suitable for me. They provided a great service and showed me all the appropriate deals and helped me to make a choice that was right for me. Would definitley recommend jennings ford when choosing a car .

"very dissappointed with ordering of my vehicle following specific requests"

After signing for vehicle and handing over process it was apparant the dealership were aware the vehicle was not as discussed at point if order. However proceeded to minimise the mistakes made.