"Purchase made very easy due to experience of salesmen"

From the moment I entered the saleroom I was treated with the utmost respect. All of the people I spoke to were very well versed in their particular field, be it car specification, finance, offers etc.
There was no pressure on me to make the purchase and I appreciated that.
Once I had decided to buy the car it was plain-sailing. Every step was fully explained to me and right to the end when I drove the car away from the forecourt I was impressed by the attention given by the company.

"seat a pleasure to buy"

brilliant friendly service not pushy sales people, very friendly .good deals everything explained .would recommend to all friends .lovely car,served by craig kane everything ready and went smoothly from start to finish.

"Excellent Customer Service."

The helpfulness of Alan, The Sales Rep, was excellent.

"Good"

Very friendly and help I fully recomend buying a car from Jennings ford Nick Robinson the salesman was very helpful and profesional

"Very good service extremely happy with car"

Motability service from jennings ford was excellent.

"all ok"

ive dealt with jennings middlesbrough for nearly 10 years now . would recomend them to anyone . everything went smoothly and the car was ready when they said it would be . probably going back after i get back off holiday to buy a car for the wife .

"Affordable quality service from a company you can trust !!!!!"

I can only say I have never been dissapointed with this company. This will be my seventh new car with Jennings Ford. Colin and Stuart from Middlesbrough Jennings have been exceptional in their service towards me and I wouldnt think of going any where else. Thankyou Jennings Ford !!!!!!!!!!

"satisfied"

Very happy with service

"Poor Start, Still Going Downhill...."

Part exchanged my 3 year old Ford KA which I bought brand new from this garage, after 115,000 trouble free miles.This time I bought a 1 year old KA with 9,000 miles on the clock. Because there was a private plate on my vehicle and some dual controls to change over it was 3 weeks before I got the new car.Whilst waiting for these weeks to pass and having signed the new agreement I received a letter from Ford finance about a missed payment on my old car, I still had 6 payments to go. Jennings had some how managed to forget to settle my previous car finance despite a new agreement being in place, it was then paid. Not a good start but hey no problems with my last car!!
The day came to pick up the car and as we sorted last bits and pieces and I was shown how many checks the car had gone through before I was receiving it the salesman held up the spare, none remote key declaring the other was missing, but it wouldnt take long to get another!!! Despite having 3 weeks to sort this.Not looking good.
Got in the car started the engine, sure I heard a knock?? Drove home with occasional, " I'm sure I heard a knock there". Turned engine off, definate knock. Rang and told salesman, " thats strange, surprised I never heard it when i drove it but pop it back and sure we will sort it". I had a look under engine that night and discovered a bolt was missing from the bottom metal radiator hose where it bolts to the subframe, put a bolt in, knock gone. :-)
Got a call on the Friday before Christmas to say key was in so duly arranged to go in the next day. The heater fan was buzzing occasionally and it had a slight groan on the steering at low speeds so I was going to mention these item too.
There for 8.30, explained other problems, car was whisked away and I had a coffee in the waiting area.
45 minutes later good news and bad news. Good news new key up and running, bad news spare key has been blocked, so do not use and we will be in touch in the New Year to programme a new one!!! They couldnt hear fan rattle or groan but to be fair they were a bit random. Drove home a bit happier :-)
As the car is used for driving tuition I'm in it an awful lot and fitting in trips to the garage are very rare so I've coped without a spare key, no great hardship, and the other 2 faults have nicely grown louder making detection easier. Also the drivers seat now doesn't click into position without a great push or it frightens some poor learner to death when it suddenly bangs into place at some in-opportune moment!!!
Got a cancellation this morning so drove 20 minutes to the garage to be told they are so busy they cannot come out to see the vehicle and I have to book it in for them to LOOK/LISTEN to these problems and then book it in again to get any problems solved!!! I was told even if I needed a bulb changing they couldnt do it until next week. I mentioned my replacement key and was told it was replaced on January 3rd this year!!! They will order another key and program it when my car comes in for the above problems. Not sure how they had confused me coming in and having a key programmed!!
I have put off writing this review thinking that they will sort things out once I pop in and let them listen/look to things, then I book it in and all's rosy. Its not to be. The last car only had the first service done by Jennings then I did all the other's myself, its cheaper and you know whats done but obviously not everyone can do that. I'm always on a tight schedule with my work and I have never found a garage that understands this, even on that one and only service I didn't get the car back at the alloted time because they didn't have an oil filter for it in stock!!!!! Maybe I should have learnt that so long as you dont have to deal with the service department then alls good but if you do then I think its God help you.
Purchasing the vehicle from the salesman was the usual 10/10 but its been all down hill from there.
Sorry about the lengh of this review, it would have been much shorter for my last car lol but I hope it will help anyone purchasing a vehicle from Jennings to know what they could be getting into.

"No pressure selling and a fair deal."

Second hand Cmax with all the trimmings, only down side is that 1 of the mirrors is faulty and the car will have to go back to have it fixed.