"Long term storage"

Beth, Kat and Ellen are top frontline workers at ready steady store, having been a long term customer for over 5 years I feel compelled to write a review, after all I know this business better than most as I see them daily and they have always been friendly and professional.

"Bad customer service treated us really…"

Bad customer service treated us really bad took three weeks to sort out access problems

"Tracey at the Doncaster store was…"

Tracey at the Doncaster store was extremely helpful and went the extra mile to help me. Nice lady!!!

"Just want to commend Ellen/Beth/Cath on…"

Just want to commend Ellen/Beth/Cath on all their customer service for their politeness and patience when dealing with my reservation.

Thank you for you help

K

"Stored with them for 22 months- worst mistake of my life!!"

Stored with them for 22 months, paid an arm and a leg in fees during that time (room, access pack, insurance etc it all adds up!). Recently removed my goods from the unit to find mouse droppings in and on my stuff, mattress had been chewed through and all the fabric from 1 side had been shredded through what looks like scratching. Advised Ross of this damage, invited him upto the unit to visually see the droppings to which I was told I was basically lying as they'd never had a problem with mice before!!!! Consequently told to pop into office, grab a claim form and return within 7 days for the insurance purposes (which I did) to now find out I paid for insurance for nothing. Insurance refuse to pay out, storage robbed me blind and I would personally just like to make sure nobody else suffers the misfortune or hardship I've had to through this awful place!! May be a cheaper option, honestly better to pay a little bit more and make sure your goods will be in pristine condition like when you deposited them!! Please please avoid and save yourself an awful lot of aggravation

"I don’t know who these guys think they…"

I don’t know who these guys think they are speaking to on the phone but I am close to going down there and have them speak to me like this face to face.

Shocking customer service!

Will see you shortly

"Shocking Customer Service and Excuse after Excuse"

Despite already writing a review about this company and giving them a high rating i now find it necessary to highlight the the bad part of the business. On acquiring the storage i was happy with the price that i was paying as it had a 50% discount applied as i was not going to using the storage past the point of where it increased to the normal price; however due to covid i could not move house and then paid on time all the time the full amount.

On vacating the storage on the 31st July i should've been refunded my deposit and 7 days of storage that i paid over. 20 Days later and i am still waiting for the money to be returned to me. Despite visiting the site in Burgess hill and being promised it will be in my account by Monday, it is still not here. I called on Monday and was again promised that it will be with me today Thursday 20/08. Still no refund.

during the call on Monday i was told that it was due to the pandemic that a simple bank transfer could not be carried out. it was also said that it needed to be authorised. All in all, 3 weeks later no money, shocking customer service and fobbed off at every opportunity.

"Don't get a quote!"

Made an enquiry about prices online, should've known something was wrong when they didn't have the prices on the website, since then I've had 8 phone calls in 3 days plus emails and SMS. I may have used them because of their location but no chance of that now, not with their scummy sales push.

"Wasn't sure to expect when booking...."

Wasn't sure to expect when booking; perhaps a grubby brown-field site with containers surrounded by fencing. Pricing was competitive/reasonable, booking was simple..all local...too good to be true?
Nope, this place is an secure building, super-clean/tidy, modern and accessible. I've been delighted with my whole experience, from booking, intake, to my ongoing storage needs.
Specific nod to James at the Lincoln Allenby site whose approach to customer service is a credit to his employer. Friendly, helpful, courteous, professional. Deserves recognition.
Wouldn't hesitate in recommending Lincoln Allenby site of ReadySteadyStore. Would use again.

"Avoid this place at all costs"

Avoid this place at all costs.
I actually can’t wait to move my things out of that storage place!
First 6 months were all fine, I was receiving a discounted price for my storage unit, until it came to an end...
Spoke to the manager of the store who promised half price until I moved out later this year (July/August time). Nope, that didn’t happen.
Emailed and asked, got told they’re not helping me because coronavirus had affected their business rates. ( Doesn’t matter about customers being affected financially though )
Then I got a random email saying my bank had bounced the monthly storage direct debit which it didn’t, I checked and I had the correct funds. They added on another £20! Emailed about it- no response. Emailed 3 more times - no response.
Then I emailed customer services, and a guy called Anthony promised a manager would look into my complaints and would get back to me straight away.. that was over 4 weeks ago now and I’ve heard nothing. Which meant it was too late and £120 was taken instead of the normal £55.
You get charged £5 a month for a starter pack.. no idea or explanation what that is..
Don’t ring customer service, they’ll tell you they can’t help you and to ring your store direct.

I’ll defo go somewhere else in the future.