"Brilliant customer service"

I would tell you about Anne at Ready Steady Store Aylesbury.I have been a customer for a few years now and Anne has been my main point of contact. Anne is so Helpful,kind, friendly and efficient and even calls me with a gentle reminder when she spots that my payment is overdue.whether I am on site or calling over the phone Anne is excellent nothing is too much trouble she goes over and above.Anne is an asset to the Aylesbury store.Katherine

"BURGESS HILL OUTLET"

BURGESS HILL OUTLET
Great service. Marc and Dan were extremely helpful and clear in exactly what was on offer and how much it would cost, breaking it all down for me on paper. Had my stuff there for three months longer than I'd originally planned and it couldn't have gone smoother. Would definitely recommend.

"Ready Steady Store - Stoke"

Excellent customer service and found exactly what we were looking for! Staff have gone above and beyond each and every time, nothing is too much trouble. Have been a long term customer and will continue to be so!

"Tring Road - Aylesbury"

Our business has had a unit at Aylesbury, Tring Road for a couple of years now, Ann and Mike are always super helpful, answering any questions and queries and sorting out any issues super quickly - would recommend!

"Ready Steady Store Wokingham"

Great for what we need for our business, we are a local gas and electrical installation and maintenance company so the 24hr access is great when on call outs. We've been with Ready Steady Store Wokingham for over 10 years, we have always found the staff to be helpful and they are one of the reasons we have stayed as over the years their pricing has been competitive however this seems to be less so recently, hopefully they will conduct a price review soon.

"Recommended storage units"

I researched storage units close to home & really lucked out with Ann at RSS on the Tring Road, Aylesbury. She has been super helpful from the first phone call onwards. The long term price was competitive and I couldn't fault the level of service. Thank you Ann.

"Awful service"

Paid for 24 hour access but was not given a gate key, only a code.

On the second time of not being able to access my unit I called and James answered. It was on a Sunday and I explained I needed access or I was going to lose approx £500 worth of my belongings.

I was told something may be able to be arranged and I would get a call back. But I never did so called again and was told the same thing.

After the second call i was told nobody could go to the unit and open it, or provide me with a key.
I had paid for 24 hour access so disputed this and asked if someone was available (given the number I was calling had the same area code as the area of the storage unit)
James then told me that the gate was open and I could suddenly access the unit. It was also explained to me that the office was closing and I wouldn't be be able to get through on the phone for the rest of the day.

When I got there (after loading 2 cars full of stuff) the gate was locked.

I lost £500 of my belongings because of this and also will have to pay for the removal of them from my old property.

When I called the next day I spoke with Luke, who explained he was ten minutes away from the unit and had actually offered to help but James had told him it wasn't necessary
Luke dropped the key off himself that day which I appreciate, but it seems I was lied to multiple times by James. Not only that he actually had me going to a unit he obviously knew wasnt open, as Luke also explained to me that the phone lines are open 24/7. Appalling service and I'm now paying 100's of pounds for it.

"Ready Steady Store Broadfields Aylesbury have been fantastic."

Shopped around for storage places in Aylesbury while my house in being built. Ready steady store popped up in the searches and the Broadfields branch was closest to my new home. From the off it was smooth with lots of communication and offers with Mike, he put me at ease with sq ft requirements and price etc. On arrival with my luton van load Mike and Anoushka had arranged a man to assist with the un loading and stacking of the storage (very important in hind sight as he stacked everything high, using the precious space more efficiently than I ever could) however I had more items than I described and my original unit would have been a difficult squeeze. With my own time pressures and long distance to the original booked unit from the car park, Mike suggested the outdoor shipping container with the special rate on offer. I was very thankful as the container is in the car park so very quick to load up and unload one day. On several further visits they are always there to help and with some financial struggles I have had, Mike and Anoushka have assisted above and beyond where they can. The units are clean and the area well maintained. The toilets are also clean. They have a fully stocked shop or boxes, locks and other packaging materials. I bought a lock on the day and it looks to be a very strong lock. Overall its been a great and stress free experience.

"Highly recommend"

The team here are extremely helpful and friendly. On many occasions they gone out of their way to find the best storage solutions for us.

"Nathan is amazing"

Nathan is amazing