"Through out the COVID-19 pandemic while…"

Through out the COVID-19 pandemic while banks and mortgage companies, the government, loan companies all pitched in the help people, Ready Steady Store just kept piling on the fees, seems to be a licence to print money for them. I suppose the warning signs were there from the beginning, turn up to take a locker with a padlock in hand to be told you can’t use your own padlocks, you must buy theirs (not cheap) asked if you want access outside office hours (for anyone who works basically) then there is an extra charge for that. Insurance? Well what ever figure you give them they will tell you it isn’t enough and you should really put it much higher. Their insurance isn’t cheap either. You can do better with independent insurance but they won’t make it easy for that. All in all it’s a VERY expensive experience. Charges are excessive invoicing is hit and miss at best.

"1 star becaue there is no zero"

1 star becaue there is no zero. Ticked communication by email only on the quote request. Have had 20 sales calls over the last 2 days starting at 8pm ending at 7pm. Outrageous high-pressure sales. Quote received before the calls started excludes insurance, no doubt similar to car hire where they make a lot of money off that. But my return email asking for a quote on insurance was ignored - they obviously prefer to sticth up at the store when its too late. My advice AVOID LIKE THE PLAGUE unless you like being hounded to death.

"Readystore Bury New Road .No deal"

Readystore Bury New Road.
Be careful about their deals as they will try to get you in with a good one. After 8 weeks the deal has gone. They convince us to stay with another good deal, then we realised that after a month they put the price up again without telling us.
So we can’t wait for the lockdown to finish so we can get our things out.

Stuart

"Outstanding Service"

I have had my storage with you for 2 months and can I just say how impressed I am with the whole service. From start to finish the service has been outstanding. I came to collect my stuff on Thursday and have spoken to Tim,Tom and James on the phone aswell. I would like for the three of them to be recognised for their,helpfulness,understanding and outstanding customer service. They are absolutley amazing all of them. They should be rewarded for the work they do,if I need storage again I will be coming to you because the whole experience has been outstanding. Thanks again Tim,Tom and James you are amazing.

"You get what you pay for"

You get what you pay for.

Ultimately yes, they are the most competitive on price... But it goes to show you get what you pay for. 24hr service is helpful but comes at an additional cost, this is not a criticism as some people won't want the 24hr access - just something to be wary of.

I've been with a few storage companies and the others have better customer service.

The site itself is also a bit shabby and unkept, I'm not sure how safe I feel in their clunky lift...
However I do prefer that they use barrel locks rather than a standard padlock as I do find this more safe.

Readysteadystore are very pushy on sales, and they tried to palm me off with a space that was only accessible via stairs and no lift...
On the phone they told me it was cheaper just because it wasn't on the ground floor. They failed to mention there was no lift access, so when I got their I had to change my booking. The manager in the store also started by offering me a more expensive room than a similar one I was originally quoted. He seemed a little grumpy and rude when I pointed out my email quote that was for the same size room on the same floor.

They were also rather pushy in store when it came to asking me to give them a review online.. so.. that's a little awkward.

When you receive your first quote form them, they will tell you that it's the last available one of that size and price and press you to put down a reservation fee..
Just relax. Don't fall for it and don't let them push you.

"Very happy with my experience at the…"

Very happy with my experience at the Wokingham branch. Good price and have had no problems in 3 years there. Moving out now as no longer needed but no complaints whatsoever.

"Excellent service"

We've used Ready Steady Store, Manchester, for years now to store various items we don;t need to keep in our office on a regular basis, and we've found them to be excellent.

A secure sight, well maintained, staffed with professional people who always go that extra mile. Thank you for your consistent high standards, and for taking good care of our equipment.

"Another shout out to Tim at Worsley!"

Another shout out to Tim at Worsley, Manchester. He was on hand whenever I needed anything doing and arranged an additional unit for me at very short notice when I was moving house - a real life saver believe me! Customer service is second to none and I would definitely recommend Tim at Worsley for any help you need

"Thank you Tim, excellent customer service"

First time using Ready Steady Store in Worsley, Tim was very helpful and went the extra mile even though he was clearly busy when we checked in. He was on hand when needed and helpful the whole time. Some of the best customer service I've experienced. Very friendly and the storage units are well kept, secure and clean. If I could offer any advise it would be for Ready Steady store to have more staff in hand so theres more than one person helping everyone especially at busy times, to help your employees more than anything. We didnt have to wait at all, but Tim was alone and the weekends seemed really busy.

"Ready Steady store Worsley Highly Recommended"

Mike was extremely friendly and helpful, explaining things clearly and made the experience as pleasant as possible