"Love the taste of poor customer service in the morning"

Wow! Actually quite amazed with how disgusting the customer service is at this company. If you fancy being verbally abused at your standard network rate please I urge you get in contact with ready steady store! I work for the NHS so used to abuse but this caught me off guard. Asked simple questions as the website is misleading and instead of patiently explaining to me the 'man' who I spoke to patronised and belittled me. When I called him out on a lie he had said and told him I believed what he had said was untrue he accused me of calling up for an argument and hung up. Ready steady store - you need to look at your hiring process a lot closer.

"New User at Leeds Kirkstall…"

Just started using the Leeds Kirkstall store. Very helpful staff, both on the phone and at the site. No hanging around on the phone, and all the paperwork and information delivered very promptly. They were also keen to highlight their discounts, so I feel I am getting a good deal.

"Terrible customer service"

Terrible customer service. I rented a container on a short-term basis (10 weeks total) but despite that I’ve not been able to access my storage on multiple occasions due to RSS incompetence. The out of hours helpline is helpless, the in-hours customer service tell you someone will ring you back when nobody does, nobody responds to your emails and the in-store staff are rude and dismissive. Everything is someone else’s problem and nobody takes any responsibility. Avoid and store your stuff somewhere else if you ever want to access it.

"My experience at the Wokingham Branch…"

My experience at the Wokingham Branch was effortless. The facilities are amazing and there is always a trolley when you need one. The staff couldn't help me enough, thank you Laura for all your help :)

"Awful company"

I tried calling them once. After 5 min on hold I decided it wasn't worth my time and hung up. Today I received a call from someone who was rude and swore at me when I told him I hadn't requested a call back.

"Very good kind and friendly service…"

Very good kind and friendly service received with a quote I asked for thank you

"Great service from initial phone call…"

Great service from initial phone call to accessing storage facility. the staff at Lincoln, Allenby is friendly, willing to be on hand every step of the way. This service is also great value for money! Will use this firm first for all my storage needs.

"Excellent Customer Service"

Excellent Customer Service from the start both on the phone and in person. The procedure was fully explained, easy to do, and remarkably well-priced. Everything appeared very secure there which was very reassuring. I would recommend Readysteadystore to anyone, especially if in the process of moving and needing to store your household items and furniture. Definitely worth 5 stars.

"Very bad customer service"

Hello. I just picked up a phone call from this company. I left my details last night on the website. The only way to see the price is to leave your phone number. There was a box to tick however where you pick how would you like to be contacted and i ticked email. I have explained a man that spoke to me that I was only enquiring and wish not to be called again. He explained that he just gets the phone call and knew nothing more but can stip further calls. I had the impression that he was bored from the start, it was certainlynot a pleasent call from the beggining. I explained about the tick and wanted to leave feedback however at this point the person that I was speaking to became clearly annoyed, very bad customer service experience. I was certainly talked down too. I have since got back to the quote page on their website and realised that tick was in relation to promotion offers (so you will be called regardless of what you choose to tick if that makes sence). I understand that, if I would be explained that I would have not questioned it. So some feedback here will be that it seems that the staff is not trained on the processes, and it's a very bad customer service. A man I spoke to said that he is not at the liberty to share his name when I asked and call ended on a very bad note. Phone call happened few minutes ago (so around 8:30 am on 16/08/23) and I was enquiring about kirkstall site. Please have a conversation with him as he certainly put me off ever using this supplier. Thanks

"Thieving liars."

Thieving liars.
untrustworthy company