"Great service and great tiles"

Great service and great tiles. Very good price too. I run out of tiles needed another 10 they phoned to get the batch number, both orders dispatched within a few days. Highly recommended

"Disappointed that the tiles received…"

Disappointed that the tiles received did not include all the colours illustrated.
Did send a comment but no reply!

"Very poor quality tiles"

We ordered some white ceramic tiles for our bathroom, that were exceptionally poor quality overall.
There were no broken ones in the boxes, so we didn't report them but once the tiling started we could see on close inspection that the glazing of most tiles had dust in them and odd rust-like marks, black scratch marks that wouldn't wash off, cracks in the actual glazing. Some of the tiles were oddly also covered in something blue (like ink). It would only wash off with alcohol and stained absolutely everything. Out of the whole order, about 3 boxes didn't even make the 'cut' pile as the marks were too bad. I'm aware that ceramic tiles are softer than porcelain, but did not realise they would be as fragile as these ones and the edges chip just from moving them around.
I appreciate these were really cheap tiles, but I'd have rather spent more if I knew it was due to bad quality!
It's a real shame as the tiles arrived very promptly and the person on the phone was very helpful when I first enquired.

"Really good quality tiles"

Really good quality tiles. Staff were very helpful when I contacted them. Convenient time for delivery arranged. Tiles were well packaged and no damage. Really pleased with the results.

"I’m really happy with my tiles… they…"

I’m really happy with my tiles… they look beautiful in our shower room. Many thanks to Direct Tile Warehouse… good company to buy from.
Thanks.
M. Palmer

"Dreadful quality tiles "

I purchased tiles from Direct Tile Warehouse, it took over 6 weeks for the tiles to arrive, there was numerous chips and damage to the tiles already but we wanted to carry on with the job, I have had numerous problems with the tiles, they are chipping when cut, flaking off yet these are supposed to be porcliean tiles therefore should not flake, they crack they are terrible when cleaning they are porus and the are impossible to keep clean, they feel like there is a defect in their process of being made.

They advised that they would replace the tiles but now told me it would 6 weeks more to for delivery which is basically end of summer.

We have been using a wet cutter on these and also angle grinder for shape, I have been now told that the manufacturer has cut a tile from my batch and there is nothing wrong with me and I was using a blunt cutter, I have purchased 6 blades which are replaced as the tile blade blunts, I refuse to accept their statement and do not believe them.

I have now said that I am rejecting the tiles and wish to return the damaged ones, and will not be held liable for them, so they can either take them back or return them to Spain.

They have refused, therefore I have no choice but to commence legal action and raise it with my credit card company.

Under the sale of goods act I am entitles to a refund or replacement, as I have lost faith in this product I refuse to accept a replacement.

The company have been helpful albet its taken weeks to get to some point and also they have rarely responded to any of my emails.

on this basis I would not recommend them nor would I recommend their suppliers.

i will review the video evidence of them cutting the tile and advise my legal team from there.

"Great communication"

They were really easy to deal with and communicate. I had quite a few different free samples sent to me to help choose. The online order process was straight forward. They called to arrange delivery before despatch (especially as it was 1 month earlier than their website stock indicated).
The tiles arrived well packaged, the driver even had a powered pump truck so was able to get them to the top of my drive even though it’s on an incline.

Thank you in particular Roxanne!

"Great stuff"

Great service,great communication,great quality of tiles and prompt dispatch

"Great service"

Great service, easy to order and efficient delivery. Highly recommend

"Customer service is fantastic"

Customer service is fantastic. Dispatch time excellent.
Really good people to deal with.