"My towing jacket had the strap come…"

My towing jacket had the strap come apart in travel which was smashed while hitting the road in travel. Quote for a replacement buckle strap £138.73
Specialised Covers according to the Pro-Techcovers website have joined forces with Specialised Canvas!

"Cover not waterproof "

Cgontacted Protec about the new piece they had put in the roof 2023 as when we took over off the cover has black mould marks, the roof of Motorhome was green algae,protec said not covered as we had had cover over 3 years but they had put new piece in previousyear so we have bought a top cover to cover top of protec cover to keep water off this is what we have had to do on a £400 cover.looks really good on caravan site where it is wintered made sure Protec label is highly visible

"Fantastic well made and robust"

Fantastic well made and robust
I have a VW T6 Campervan which is a pride and joy to own.
We asked which is the best cover for weather and protection on the Cali forum and was given a resounding vote of confidence that Protec Covers are the best, not the cheapest but the best regardless.

Now 12 months later we have just winterised our California and popped the cover over for another season and what a breeze it is to put on.
The many straps fill me with confidence that even during the strongest of winds the cover will stays put.
Lightweight and robust, you cant go wrong with one of these.
Now my van didn't cost as much as the newer versions out today but nevertheless it's still a large investment and still need protecting..

Good Job Protec, it's about time I bought something that does what it says on the tin....

"Hi we bought a cover which arrived just…"

Hi we bought a cover which arrived just before Christmas 2023 , our Motorhome was having some warranty work done, so we didn’t put the cover on ,
Got the cover out of the bag to put on the Motorhome this week and unfortunately we didn’t have the clips to secure the cover, we rang Protec where they refused to replace them even though we haven’t used the cover or had it out of the bag , saying it would cost £138.00 plus postage,
Considering this cover cost nearly £900.00 I feel very unhappy about the service we have received

"Poor service from the company "

Poor service from the company . After double checking with sales person to get correct travel cover for Basecamp Caravan and ordering custom version with flag. The item arrived after I left for work and I work at sea. Once returning it was wrong cover ? Protec covers will not change cover as I had passed the 30 day mark . Poor product knowledge from sales person . who I phoned for correct cover to double check as Basecamps have no awning rail on the front !

"What has happened to Protec?"

I ordered a replacement cover for our 5 year old Coachman's cover at the NEC in October 2023. (The old cover was getting fragile and easily tearing as well as the fabric becoming hard.) The only difference between the existing cover and the new one was the requirement for a solar panel 'window'. I was able to locate the solar panel 'window' to the seams of the existing cover. Therefore very accurately. The dimensions were passed over with the order at the NEC.
Having heard nothing from Protec I contacted them in December to be told that they had lost the dimensions for the window! Presumably if I had not contacted them they would not have bothered to contact me.
Having subsequently provided the dimensions the cover was finally delivered in mid February.
Having fitted it there were four errors, the solar panel 'window' obscured half the panel, the flap for the door rolled up to the opposite side to that of the previous cover, to the hinge side, and the door could therefore not be secured using the magnetic catch.
The 'D' rings and the poles used to install and remove the cover were not compatible and some of the male/female snap hooks would not engage.
Clearly there had been some cost reductions with regard to the 'hardware', as well as other design features, and nobody had checked to see that they actually worked.
The cover was returned to Protec at the beginning of March after the exchange of innumerable emails explaining in detail the faults. I was assured that all relevant persons were aware of the issues and that they would be rectified.
The cover was returned shortly afterwards with the solar panel 'window' relocated, but with none of the other items rectified.
Weeks of email exchanges followed with all manner of excuses for not sorting out the problems.
Judging by the change of company location between buying the first cover and the second I believe that the company changed hands, not for the better.
The total reluctance to acknowledge the error of the door cover or to rectify it are due it would seem to the company changing hands yet again and relocating from Bradford to Chesterfield. (Which explains their lack of material.)
Whether the new owners will be any better than the last one remains to be seen, certainly the last owner, and the quality of the cover, were not a patch on the original.
Personally I will be VERY dubious about ordering another cover from this company.

"Motorhome cover door opening incorect"

Motorhome cover door opening incorect. Have been trying to reach this firm for last 2 weeks continuos answer machine . They have not had fabric for the last 6 months . Eventually got through today to be told we are moving factory and we can not accept a return for 4-6 weeks. Many excuses , shoddy work and bad customer service. The chap on the call hung up when he couldnt give me a valid reason why he could not collect. Will be contactng credit card company for a refund.

"Very disappointed in the product…"

Very disappointed in the product performance and after sales service. I purchased a full cover for my caravan Sept 2023 and covered my caravan for winter from then until April 2024. Uncovering my caravan revealed that water had been penetrating the roof material of the cover and was pooling on the roof for some time as it was quite green. After raising this with Protec and providing photographic evidence, I was asked to conduct a test by pouring a pint of water over the material stretched over a bucket. This I did in two areas of the roof and within 10 minutes the water had breeched the material. Having had a cover from them before which lasted 6 years, I can only conclude the material now being used by protec is now deficient. Having sent all the phograpic evidence once more along with a video showing the water pouring through the material in real time, they refused to provide a full refund as I had some 'usage' of the cover. This I found quite appalling as all evidence pointed towards the leak being there from the start. Beware of the standard of this product. It does not now do what is described. In fact it is my contention that it makes the situation worse for your caravan as it traps water on top of the roof. I see they are no longer taking new orders because of supply issues. I'm afraid it makes me very suspicious.

"Absolutely shocking service ."

Absolutely shocking service .. I am a returning customer and ordered a cover before Christmas only to be told 6 weeks later that it would not be ready .. so I asked for a refund and was told it would take 5-7 days to return my money .. I have called twice to find out where the refund is .. to date no refund. I am starting to suspect this company has financial difficulties hence the reason why no refund has been made and empty promises of calls back and money to be in the bank today .. great product but an extremely poor customer experience avoid if you have an issue your gonna have problems.

"Outstanding service"

Outstanding service. You are sent a very easy measuring sheet which makes sure the cover fits perfectly to your Motorhome enabling access to the habitation door. Me and hubby fitted ours in 10 mins first time. Comes with extending poles and ties that go underneath to make it very secure. We have friends who have had much cheaper covers but they tear so easily and the difference in quality is just unbelievable. Very satisfied indeed and the service from Protec themselves is first class.