"Good communication and purchase"

Purchased a keyboard gave the number a call spoke to Nick and he was excellent with the purchase.
Especially surprised when I got the keyboard the next day.
Thanks Nick.

"Nick was incredibly helpful in these…"

Nick was incredibly helpful in these trying times when online purchases can take so long to be processed and shipped. Excellent communication and genuine concern for customers are the order of the day here. Highly recommended.

"Excellent friendly helpful service…"

Excellent friendly helpful service provided by Nick. Answered my queries and provided a good deal.

"To Nick and the whole entire team at Bavas"

To Nick and the whole entire team at Bavas Music City
We purchased the Maestro Piano and Nick thoroughly explained what the Piano did in explicit detail so much so that after 30mins we struck up a mutual friendship,
Considering everything going on in the world we were suprised that after two weeks our piano arrived and we couldnt be happier with the piano,thanks once again to Nick and all the team. Vince Perrotta

"Great service"

Great service. Product arrived in good time and as described. :)

"From enquiry to delivery"

From enquiry to delivery, the team were amazing especially Nick. Thank you for the amazing service. And of course the piano is beautifully made. The kids love it!

"5 months of poor communication"

I bought a Yamaha DGX660 on the 16th September for a Christmas Present for my 10 year old Son, the Bavas website stated that this would be delivered on the 16th December.
I have emailed them twice on their website without response and called them but they could not tell me when it would arrive.
In Jan 21, I raised a dispute on their website and finally got a response from Nick stating it was the fault of the Yamaha factory, and it may arrive in February.
To rub salt in the very open wound, I got an email today from Bavas, stating I could pay an extra $279 and get the new DGX670 model, sometime in February.

So far, we still have absolutely no idea when our son will get his present, not happy one bit!

The 1 star rating is in regards to the lack of communication and incorrectly advertised delivery date when this item was purchased from your website. The deal is great for the next model, but I want the model I purchased, and I wanted this for Christmas 2020 - you are still unable to advise me when I will actually receive my purchased item, 4 months later.
Yamaha may be the cause of delays, but I am your Customer, not Yamaha's, and your inability to provide me this time by the advertised due date is something you need to work on with Yamaha, or your supply chain.

Heading towards the middle of February now, and it seems that unless I pay a further $250 for the newer model, I am unlikely to receive my sons Christmas present anytime soon.

Latest update.
I cancelled this order today and asked for my money back in my account today.
My payment has been now been refunded, and this matter is closed.

"Roland FR-1X Piano Accordion"

Our Accordion from Bavas Music City has arrived and we are very pleased with it. Would like to thank Nick very much for the helpful advice and great service we received. Thanks again Nick.

"Great Experience!!!"

I’ve had the pleasure of buying a full Bose PA system, a Nord Stage 3 keyboard, also a looping station and a gig bag from Bavas Music City and I cannot recommend them enough. All staff members I spoke to were so welcoming, informative and professional. Prices were cheaper than anywhere else I found on the net and the shipping times were so quick, considering I live in the central west. Could not recommend enough!

"I have ordered a Yamaha 125 P and when…"

I have ordered a Yamaha 125 P and when i paid nobody at Bava's music stated that they had issue with Yamaha in getting this product, the result is now I am have to wait 6 more weeks of an already 3 weeks. Bavas should have notify to me about that