"Hopeless"

Emailed, never got a reply.
Rang, was told they would ring back with information on a price match and told me the company I was wanting a match with was dodgy and unprofessional.
Messaged on Facebook and said they never rang back and they slagged off the competitor on the call, was told 'our staff would never do that'.
Rang again, went to get information and hung up on me.
Rang back, tried to find the person I was speaking to, hung up on me again.
Rang again, the lady could find the details to answer my questions, so said she would ring back. She rang back and said the information on the website was wrong and the product was not in stock.

What trainwreck.

Update after their reply: So, as you can see it turns out it was my fault as even though they had provided awful service to this point. I was supposed to interact with them again to sort the issue. Yes, it appears that is a serious response. And then even though I live in a different state, they say, we can help you with a deal as long as it is offline (during a pandemic). An underwhelming reply if ever I have seen one.

UPDATE 2: I decided to email this Bava's Music City about a product to see what it would be like. 2 emails one through a product page and one through the contact form. No reply through the contact form. 3 days for a reply through the product page form and all it said was "Frank will check for ou. Regar d" (that's not a typo that a cut and paste), 6 days later still no follow up.

"Great people to deal with"

Great people to deal with

"Great service and prices"

Great service and prices

"Great product great service"

Great product great service

"Stand bag"

Good product my stand fits ok in the bag

"Received my guitar yesterday and…"

Received my guitar yesterday and couldn't be happier, it fits like a glove and the sound is just awesome. Thanks for yr great service Bava.

"Great product for reasonable prices"

Great product for reasonable prices, and delivered in mint condition

"Nick Bava loves music"

Nick Bava from Bava’s Music City really knows about the Roland instruments.
I had done some research online so chose to buy my Roland FR3X digital accordion from Bava’s because of their track record and because of their competitive pricing. When I phoned from Perth to discuss the pros and cons of the FR3X and the more advanced FR4X, Nick didn’t push me towards one instrument, he let me make up my own mind. Of course, he was right, the FR4X is better, but my budget only allowed for the older model, so he said I could call him any time I need help with programming etc. When I discovered a minor problem with one of the straps, Nick was straight on to Roland to send a replacement. Nick knows his stuff. And his knowledge and love of music was really obvious, just in our 20 minute phone conversation. I wish I was in Sydney so I could go to Bava’s to try the other accordions.

"Fast shipping!"

Drum kit I ordered online was shipped the following day after Speaking with them on the phone due to my original order Was not available. Will definitely order all my drum needs with Bavas.

"Fast efficient service"

Fast efficient service. Exactly what I was hoping for.