"Extremely pleasant experience"

I was having trouble with placing an order, I reached customer service for help. Donna was extremely helpful and nice, it was a very pleasant experience. Thank you very much, looking forward to receiving my order :-)
Maria

"Dubarry sailing boots"

I've had my Dubarry sailing boots for 13 years and recently experienced a problem with the sole of one of them. Dubarry Customer Services team could not have been more helpful in explaining what had happened and although regrettably my trusty old boots couldn't be repaired the team helped me with the cost of replacing them. They are expensive for good reason because they are the best.

"Amber in customer services was amazing"

Amber in customer services was amazing. By mistake I ended up with the wrong size boots purchased at Badminton. Totally my error for not checking.
Amber arranged collection the next day and an new pair the correct size was dispatched. All done within 3 days. Amazing.

"Great customer service"

Very responsive and helpful customer service who took time to understand my specific issue and help resolve it. Easy to contact and problem was resolved!

"Incredible customer service"

What a perfect example of customer service; I am absolutely delighted with the service I have received that has gone above and beyond my expectations. Yes Dubarry boots are more expensive, but the service is unbeatable and one which so many companies would do well to learn from. Thank you!

"Can’t believe this expensive brand"

Can’t believe this expensive brand. Soles leaving the shoe. Rubbish 12 month guarantee. I am not wasting anymore money on this rubbish. I have 3 pair of shoes & 1 pair of sailing boots. Back to Sebago.

"I have a number of Dubarry boots and…"

I have a number of Dubarry boots and shoes and of late some of the soles will disintegrate, Dubarry are aware of the issue which is age- related so this starts from the day of manufacture, Dubarry will neither fix, nor would they sell me new midsoles. They will fix some of their shoes with this issue but at a cost. Very poor performance from what they call a premium brand. I am very disappointed with their product and service and have referred the matter to the Consumer Affairs Ombudsman. The company now tell me that they cannot supply soles as they are different but after checking this is not the case to me it is exactly the same and I was willing to buy new sole from dubarry before I took this action.

"This is a company you can trust"

This is a company you can trust to stand behind their product!
I bought a pair of sailing boots - and they are fantastic, the best I have had - but they developed a leak... What impressed me was the response to the issue, and here I include communication, how they immediately "owned" the issue and the positive resolution.
In short - excellent products with excellent after sales service.

"High cost and seem high quality but the…"

High cost and seem high quality but the stitching at the toes only lasts for around 6 wears. Their customer service department doesn't seem to exist because it completely ignores complaints. Would I buy any more pairs - certainly not

"My Dubarry jacket fault"

My Dubarry jacket which i had for some time more than a year, one of the rear popper fixings gave way i contacted Dubarry, the support team asked for some photos they promptly replied and sent me a free returns label, the coat arrived the next day at Dubarry, the jacket in my size was no longer available, they supplied me the latest model free of charge this is not what i expected i thought they would repair it as it was very miner, excellent and prompt customer service