"BRILLIANT CUSTOMER SERVICE"

Had the priviledge to deal with Amber on the Dubarry Customer Service Team. She dealt with my query and it was handled professionally and resolved to my complete satisfaction. Other companies should take a course from Dubarry on how provide a service that matches the quality of the products that they sell.

"Amazing customer service"

Amazing customer service. It’s a new location for the store but the team was amazing and very accommodating. I had an issue with a coat I purchased and they went above and beyond to help me resolve the issue. A truly high quality store and experience! Love their stuff. Highly recommend.

"Recent visit to the new Sloane Square…"

Recent visit to the new Sloane Square store was delightful. Highly recommended. They even helped me with a minor repair on a jacket I’d brought previously from them. Highly recommend Dubarry for all your outdoor pursuits and the best slippers ever.

"Excellent customer service"

Excellent customer service, I had a problem with the soles on my Dubarry Ultima sailing boots, Amber in the customer services team was very helpful and they eventually replaced them with a brand new pair of boots for me. Thank you.

"De “vroegere” Dubarrys waren…"

De “vroegere” Dubarrys waren fantastisch. Ook de maatvoering, halve maten!! De nieuwe lijn is heel erg slecht. Zolen scheuren, natte koude voeten. Maatvoering slecht. Ik draag 37, maar van Dubarry 37,5. Niet meer verkrijgbaar. Ik moest een 38 nemen . Met extra binnenzool om op te vullen. Maar rond enkel te wijd, dus je sleept iets mee. Materiaal van schacht is ook anders. €429!!!!!! Nooit meer dus.

"Deteriorating quality "

My first pair of Wexford boots are now over ten years old and still going strong. I bought a second pair for less rough use and after two outings the soles separated. I paid £125 for Dubarry repairs. Last weekend the soles separated again so they’re in the bin. The quality of construction has deteriorated significantly and I will never buy Dubarry again.

"Great customer service"

Great customer service! No qualm replacement of my coat due to faulty zip. Easy return. Thank you so much, I love my Alderford and happy to get many rainy days back with it

"What fabulous customer service"

What fabulous customer service. I own several Dubarry items of clothing and boots. Find them practical and stylish. I have the most amazing coat for special events and occasions, unfortunately I had lost a button and contacted Dubarry. They replied immediately and after verifying what style posted replacement buttons. Many thanks Dubarry.

"Waste of money, appalling quality."

I am amazed at the poor quality of the boots. I have a pair of Galway boots which I have looked after as they were so expensive. I was going to wear them recently and the midsole has disintegrated and the sole just flaps around on both boots. I hear from other reviews on the internet that this is a common fault. Shame on you Dubarry, there is a 'Dubarry authorised repair partner' charging £125 - £155 to repair them. That's a good scam - sell a pair of inferior very expensive boots (£379 in John Lewis) knowing that the midsole is going to disintegrate, then set up an expensive repair facility. I have 30 year old £20 boots that haven't disintegrated. Don't waste your money on theses, there are cheaper equivalent looking boots that will last longer. So, do I waste my £379 and throw them away, or Pay £125+ to have them repaired for the same to happen again in a couple of years. Appalling.

"1st class customer service"

1st class customer service.
I had to send back the boots that I bought to be replaced, they received them back on Monday 25th. November on Tuesday 26th November my replacement boots arrived, incredible turnaround time, you can’t get better than that!!
The boots are wonderful so comfortable and the size is spot on so you can buy with complete confidence from Dubarry of Ireland and so nice to be able to phone and get to talk to a kind understanding person!