"Customer Service does still exist"

Unfortunately i did need to contact customer services due to a mark on one shoe that came by post.

Have to say at the end of the support process I am left feeling impressed. Particularly, and mainly, with Amber who dealt with my issue from end to end. Amber went out of her way to essentially project manage the exchange of my shoes making sure with their quality department I wouldn't be disappointed. She sourced the product from another branch and had them delivered to be in quick time.

Well done Dubarry and Amber in particular.

"Briggs - Brown"

I was recently gifted a pair of Men's Briggs - Brown shoes, approximately 7 months ago. I have only worn them a handful of times and have just noticed that the sole is made up of different materials and the adhesive is now disintegrating and one part of the sole is coming away from the main sole. This is probably the third pair from Dubarry's that it has happened to. I am a lifetime customer of Dubarry, but feel that they have neglected their quality and craftmanship in recent years. Shame to see such a mistake from a company that prides itself from being established since 1937.

"Dubarry Sardinia X LT Moccasin - great"

The Dubarry Sardinia X LT Moccasin are super comfortable and thank you for some great customer service.

"The standard of customer service…"

The standard of customer service experienced was second to none; friendly and very obliging staff. Extreamly pleased with my purchases, Honeysuckle Jeans and Tuam tote bag. Both of which are super quality and beautiful colour.
L S

"5 star service"

The quality of Dubarry products is excellent and the customer service is exemplary. You can buy anything from them with complete confidence.

"Purchased Dubarry Galway boots but did…"

Purchased Dubarry Galway boots but did not wear for some time as I had another pair ~ I was still using.
After a couple of wears the mid sole disintegrated (hydrolysis). There is no wear on the sole itself so no value in replacing the sole. When called the customer service lady said it was my fault because I had not worn them enough! The local shoe repair shop said the mid sole is defective. Customer services so unhelpful - would definitely NOT recommend to anyone else.

"Dubarry Excellent Customer Service "

Dubarry customer service went the extra mile to help me with an issue I was experiencing, and they didn't have to, which they managed to resolve for me. Really helpful company

"thank you Dubarry"

I made an enquiry of Dubarry concerning a pair of their boots that did not fit me appropriately. They took time to listen to my concerns and resolved my issue as generously as they were able to. They were prompt and attentive to my concerns and resolved my query. Thank you Dubarry.

"What a fantastic company nothing was a…"

What a fantastic company nothing was a trouble to them and have been kept informed the whole way through. More than happy to help and advise on a faulty boot. Would and have been recommending their boots for years first time in dealing with customer services and what a brilliant service.

"Unbelievable service from Floarea from the Kings Road shop!"

My wife loves her Dubarry boots so much that the sole wore out. I wanted to buy replacement soles as the boots are still superb which isn’t straightforward. I went to the King’s Road branch and Floarea helped me get a pair which required some investigation. She went way above and beyond normal service, was kind and polite. She also chased me up on the phone to collect them which I really appreciated. Thank you again Floarea for keeping a long time customer happy.