"Exceptional customer service"

I bought my wife a pair of Dubarry boots almost 2 years ago. She says they're incredibly comfy, warm and smart. She wears them regularly. Unfortunately they developed a leak recently. However, the customer service team were exceptional. We'd looked after the boots well and kept them in great condition. On that basis the team asked us to return the boots for inspection. After doing so they were able to see the leaks in both boots and offered a brand new replacement as goodwill gesture. This despite being out of warranty. Thank you

"High-quality jacket"

High-quality jacket! Well made! Definitely better than my Ralph Lauren quilted Jacket.
Most importantly, the customer service was outstanding! Especially Amber who’s customer service communication skills are first class!
Highly recommended!

"Ikke modtaget vores varer "

Har købt varer igennem deres hjemmeside til 1000kr

Vi har bestilt den 20/1-24 og har stadig ikke modtaget vores varer!

De svare ikke på min mail 🤮🤮

Køb ikke derfra !

"Beware! Boots fall apart ..."

I purchased a pair of mens dubarry boots.Supposedly a premium product at definitely a premium price. The soles on both boots fell apart after minimal use however dubarry say that because the boots are more than 12 months old dubarry are not interested. Surely they should be fit for purpose and not self destruct .Customer services being very difficult.

"Dubarry customer service is like…"

Dubarry customer service is like something I haven’t seen often. Such great communications and must say Amber was massive help throughout. Thanks again for making this such a pleasant experience. Not only the quality of the products is great but also their support team. Would recommend all the way👍

"Impeccable customer service from the online store support team"

I ordered some boots online and the fit was wrong so returned via the Royal Mail portal. Royal Mail lost the package. The service I received from the customer services team at Dubarry was impeccable and they organised my refund without delay.

"Quality clothiers. Quality people. "

I’m a loyal customer of Dubarry not only because of the incredible quality of the clothing, but because they have customer service to match.

Penny at the warehouse was so incredibly helpful and went above and beyond to reroute my package to make I sure it arrived in time for my mom’s birthday. Well made clothing and such kind personal service—- both of which are all too rare these days. Thanks Penny!

"Fab customer service "

I purchased my first pair of Dubarry boots online and noticed a tear in one of them. I wasn’t sure how it had happened so, returned them, having spoken to Amber via email, in the return’s department. The customer service was just fab & after further testing & examination a new pair of replacement boots has just arrived today. I’m so pleased with them and will definitely buy more things from Dubarry in the future (I have my eye on a new shooting jacket!).

"I had a lost stud on my Dubarry jacket"

I had a lost stud on my Dubarry jacket. Dubarry sent a pre paid email for postage, kept me updated at all times and notified me of its return paid for also by Dubarry. It arrived boxed and with a Dubarry coat hanger.
Dubarry’s service was beyond expectations.

"Bought a pair of Tipperary boots as my…"

Bought a pair of Tipperary boots as my back up to the Galway ones. Very disappointed to learn they do not have a pull finger tab inside making them so difficult to get on. Anyone who has a boot like this knows how difficult they would be to put on without a finger pull. They said that they will not look to add as they are being discontinued however I notice on some of the other ranges they also do not have them. Dubarry suggested i buy a boot jack, however this is only to take a boot off not put it on so I am unsure they really understood the issue. I am keeping though and will add a finger pull from a really old pair I am throwing away, just disappointed that such an expensive boot has such an easily fixable design floor.