"Refund difficulties. "

Booked a big property (over$3000) and unfortunately had to cancel. Cancelled within the full refund period. Once the refund was due, I received partial refund in odd amounts. Had to message a few times in order to receive full refund. Beware and ontop of your banking if you want your complete refund. Otherwise was easy to book etc.

"Abenteuerliches Erlebnis"

Die schriftliche Kommunikation war knapp gehalten, wurde kurzfristig versendet, was in Ordnung ist. Die Angaben könnten präziser sein. Bei der mündlichen Nachfrage hingegen sind wir sehr schnell, zuverlässig und kompetent beraten und begleitet worden in erster Instanz. Die Wohnung war aber nicht bereit zum Bezug zur vereinbarten Zeit. Ein late checkout wurde sehr grosszügig gegeben, kostenlos, was uns versöhnte.

Die Wohnung entsprach nicht den Bildern in der Ausschreibung. Sie war alt, könnte renoviert werden, hat teilweise beschädigte Möbel, und knappe Anzahl Badetücher für einen 5tägigen Aufenthalt, keine Tücher in der Küche und das ohne Abwaschmschine. Die Bilder zeigen eine neu renovierte, licht durchflutete Wohnung, was definitiv nicht der Tatsache und Lage entsprach. Wir haben kein Design Appartement vorgefunden. Cosmo Rentals sollte das besser überprüfen.

Das Türschloss funktioniert links rum zum Öffnen !!! Glücklicherweise konnte die freundliche Nachbarin uns dies zeigen. Cosmo Rentals und die zuständige „greeterin“ wussten es nicht. Sie war nur telefonisch erreichbar, gab zuerst auch noch falsche Angaben zum Schlüsseldepot. Der Kasten war nicht dort, wo sie sagte. Beim wiederholten Anrufen war die Nummer ungültig. Cosmo Rentals konnte weiterhelfen, als wir insistiert haben.

Mir scheint, dass die interne Kommunikation zu unzuverlässig ist.

"Difficult to get information but at the…"

Difficult to get information but at the end the apartment was great!

"Our stay in US"

The organization and contact was great. They took great care of us.

"La localisation de l’appartement est…"

La localisation de l’appartement est top.

"I stated in this apt"

I stated in this apt. I was Surprise to see that the apt was nicer than the pictures.
I will recommend it all my friends

"I stayed at a studio in the UES of New…"

I stayed at a studio in the UES of New York City. Wonderful experience. Fantastic location.

"Excellent place to stay with your family …"

I booked this villa with them in miami and everything was great! My family and I had a very nice stay. The place was perfect for us, the attention from the host and also how we coordinated with them for our arrival was good. Everything was very well prepared and tidy for our arrival.

We would definitely stay at this place again!

"Had a nice and comfy stay at the unit"

Had a nice and comfy stay at the unit. Good communication with the host and the unit is sparkling clean. Perfect for a relaxing trip. Will definitely book again !

"Online Scam"

I made a booking with them last January for a booking the last week of December this year. When I inquired about changing dates with the owner in September, the owner said that they don't accept VRBO reservations any more. They already had nearly $5K from me.

I asked how this reservation could no longer exist. No reply. I then asked for a refund. No reply.

I have sent over 20 emails and made over a half dozen calls. No one has helped me. This is a pure scam.

I thought that this was a legitimate company, but I can't see how they get away with this. This is the worst online shopping experience that I have ever had.

Please stay away!