"An excellent local business"

I've used Capital Repairs every time I've had issues with domestic appliances and have yet to be disappointed by the extent of their knowledge, their catalogue of appliances and spare parts, or their willingness to offer advice rather than insisting on a service visit for matters I could probably solve myself.

Most recently, I called them out when my washing machine (bought from them about 10 years ago) started making a loud hammering sound at the end of the wash cycle. Repair would have been possible, but the engineer pointed out that, given the nature of the problem, the cost of spares + labour, for a machine already 10 years old, would be better put toward a new, more efficient machine.

I was able to order a replacement from their stock, which was delivered and installed within a couple of working days, with disposal of the old machine included in the cost. Their tenacity and quick thinking in the face of my awkwardly-fitted kitchen was much appreciated.

Finding that the attachment for use with liquid detergents was not included (the instructions indicate it has to be ordered specially for that model, even though the manufacturer include it as standard with others), I popped in the following day to enquire and try to get the part ordered. In the meantime, they were able to offer valuable advice on how best to use liquid detergents, even without the attachment.

"Thank you very much Franco for once…"

Thank you very much Franco for once again, helping me and giving me great service. Your knowledge and expertise are top-notch

"A pleasure to deal with."

I was well informed of appointment time and ETA. Dan explained what he would be doing and why. He was careful to take care of flooring when pulling out the oven. He was thorough and very courteous, a pleasure to deal with. As was the lady making the appointment over the phone. Excellent service all round.

"Fantastic efficient and professional service"

Zulfi was amazing - he quickly identified the part 1 needed for my oven and arranged for the part to be ordered - I asked for a first call and he came very early. Overall very impressed with the service - would definitely use again.
Stephanie

"REPLACE APPLIANCE / AVOID CALL OUT CHARGE"

My oven broke down again less than a year later, but this time l was smarter.
I had a friend take a look first before any £100 call out to Capital Repairs, it turned out that the fuse had burned out. ( Changed by CR 04/22 ) Phew so it was replaced for zero cost by a friend who repairs his own oven.
My advice to anyone is to check the manufacturer first and if the appliance is over 5 years old BUY A NEW APPLIANCE! Mrs Darko

"Expertise when you need it"

My Smeg fridge was producing excess water and I was concerned it was due to the age of the fridge. Zulfi diagnosed the problem instantly and rectified the issue. He was very knowledgeable and gave me lots of advice. I was reassured to know if the problem returns within 3 months I wouldn’t need to pay a second call out - it will be covered. Excellent service!

"Failed to diagnose fault"

Failed to diagnose fault and therefore unable to repair> Couldn't tell me any more than a quick read of the machine's manual had already provided but still charged full service amount. Had it repaired a week later by the manufacturer's service engineer who diagnosed and repaired fault in 30 minutes. Should have waited for an appointment with them.

"Worst customer experience as they only…"

Worst customer experience as they only great at giving false promises and very rude with no sense of customer service. Would avoid using them

"Excellent customer service and…"

Excellent customer service and follow-up from Joanna Yorke - Thank you!

"Horrific"

Just saw this and many other poor reviews on Google. I've used this company before and to say they were appalling doesn't even scratch the service. Check their bad reviews on Google - this one being the latest;

"Capital Repairs what a rip off of a company, I worked for this company for 5 years and was a long 5 years of abuse and blackmails to complete all of the jobs, impossible routes to achieve and very long hours. The engineers never got any training as the owner never wanted to pull people of the road to train. We used to get told to call the office or Google the fault in case we didnt know or we were not sure. When I used to find small faults that required a very cheap part, I was asked by the management to bodge it as it was not cost effective to go back a second time, so the job had to be completed on first visit. Old parts were also fitted in place of new ones specially on the refrigeration side with compressors that he refurbished. I left for many reasons, I didn't agree with things they did , I found out that engineers got paid diferente and was nothing to do with experience , as some were getting paid more with less experience and the main reason was I was better working for myself.I wouldn't trust this company at all, they rip people off and when they take your money they never give it back.
Even the way they deal with bad reviews tells you that they treat you as a number and not as a individual customer, they answer the same to everyone, on a basis of copy and paste. I give this company a 0 star review and advise you to stay away. And by the way they get friends, family and workers to give them reviews"

I'm sure they will reply to this review with their standard copy / paste reply how they're concerned after reading the review.

There are genuine hardworking tradespeople out there trying to earn a living and there are cowboy outfits like Capital Repairs