"0/10 SERVICE - WASTE OF TIME"

PLEASE DO NOT WASTE YOUR TIME

Had an issue with my wine cooler. Called capital repair to send an engineer out who did a diagnostic assessment. He advised new parts would be required to replace the existing. He told me he wouldn't be able to replace the parts from the back due to where it was situated. Did not want to be liable for any damage and said that I must do it. FAIRS. However when I called them up again they advised me they would be able to remove it. The same engineer got called out who said he would not be able to do it and that he had been misinformed. Then I got a third party handy man service to remove the cooler from its place. another engineer was booked from capital who showed up with the wrong parts! then they had to reorder the correct parts which wasn't in stock which arrived after 5-10 days. 4th time engineer was booked, however on the morning of the appointment they told me the parts were damaged and that they had to reorder them. Waited another week and a half for an engineer and parts. To then be told AGAIN the parts have been damaged and would need to be rescheduled. another 2 weeks later, on 16th august they left me a missed call to say they would have to cancel again due to shortage of engineers. During the process of all these call outs, when you call the centre the person on the phone fobs your off to 10 different people. Seems like nobody can be bothered to take any accountability. Staff are having to life through their teeth to retain some kind of accountability. This was the final straw so I asked for a refund which they credited me for the parts yet still charged me for the call outs for the engineers. Worst company ever, absolute cowboys. DO NOT BE FOOLED BY THE POSITIVE FABRICATED REVIEWS.

"Difficult to find spare part for…"

Difficult to find spare part for freezer got within a week! Thanks Dipak!

"Didn’t fix it, don’t reply"

Didn’t fix it. New parts had no effect. Took hours for ‘10 minute job’. Made it worse than before. Don’t answer phone, don’t reply to emails. Now having to replace whole thing when it was just a bit noisy before!!

"Awful service / misleading phone number"

Awful service / misleading phone number

Washing machine was making a strange noise, but still working. I phoned Capital Repairs (a local landline number - I've used them many times before) on 10/07. I later found out repairs are subcontracted to Pacifica - very misleading! The engineer came three days later, took the machine apart and said it needed a new drain pump. After putting the machine back together it didn't work anymore. 'That's a shame' he said. I ordered the part on the following working day (15th) and was told by the call centre worker that it would take between 2 and 5 working days to arrive. When after 7 working days I hadn't heard anything, I phoned up again. When I mentioned the 2 to 5 day timeframe the call centre worker said 'Who told you that? It wasn't supposed to arrive until the 31st but it has in fact come in this morning.' She then made me an appointment for 4th August (a 10 day wait). I made sure I was home on the 4th but the engineer did not turn up. I received no message. I tried to phone repeatedly the next day but could not get through, so I went to the local Capital Repairs shop whose number I had rang in the first place. They said they'd email a person called Julie to contact me. No one contacted me. The next day, I did manage to get through to the call centre only to be told to ring another number. The next person initially said I hadn't paid for the part (I had). She booked an engineer for 14th August. I asked how I could make a complaint and was told her manager would phone me within 48 hours. They haven't. They've taken my money and left me without a working washing machine for over a month. Awful, awful service!

"THIS COMPANY ARE AN ABSOLUTE JOKE THEY…"

THIS COMPANY ARE AN ABSOLUTE JOKE THEY ARE.1 UNRELIABLE. 2. A BUNCH OF LIARS. 3.UNTRUSTWORTHY . CALLED THEM FOR A DISHWASHER REPAIR.....EXCUSS AFTER EXCUSS....WRONG PARTS GIVEN TO ENGINEER AND ALSO ENGINEER TOLD ME NOT FIXED AS OTHER PARTS REQUIRED BUT TOLD CAPITAL REPAIRS IT WAS ALL DONE ( SO HER GOT PAID NO DOUBT ) AS I WAS LET DOWN ON THREE OCCASIONS I CANCELLED THE REPAIR AND AFTER THREE MONTHS AM STILL WAITING FOR A REFUND FOR THE PARTS I PAID FOR BUT WERE NOT USED....I AM NOW ON THE PHONE TRYING TO CONTACT THEM FOR THE 8TH TIME AND HAVE BEEN WAITING ON THE PHONE FOR 1 HOUR 10 MINS.....A BUNCH OF CON ARTISTS

"Dan Lewis of Capital Repairs is a brilliant engineer"

Dan Lewis is a brilliant engineer. A REAL engineer and just not a techie.

He sorted the awful noise from my Sharp Fridge freezer which I bought from AO.com.

Dan’s knowledge base is considerable and he is extremely personable and humble. Will always want him to repair my ‘white’ goods. Most grateful as he has reduced the overall noise level of the fridge freezer.

‘Thank you once again Dan for all your help, knowledge and patience. You really are one in a million and then some!’

Also, thanks to Pacifica, the umbrella company, for their help and for sending Dan.

As a final note, Dan’s timekeeping is superb. He kept me informed regarding his attendance timings as did Pacifica.

"Five Stars for Rebecka"

First I want to say Rebecka I would like to give 5 stars - she finally helped to resolve this & did so quickly & professionally 👍🏻
In short though we’ve been waiting 2 1/2 months to get a boiling tap repair as they apparently couldn’t get the part. We finally gave up & managed to get the part direct from the manufacturer.
Part of the problem seems to be their relationship (whatever it is 🤷‍♀️) with Pacifica who were appalling. Repeatedly didn’t phone me back after saying they would & did not reply to my messages & finally when I lost the plot blamed everything on Capital!! Hope I never have to deal with them again!

"It is with a heavy heart I write this…"

It is with a heavy heart I write this review. I really do wish my appliance could’ve been repaired quicker and more efficiently. But eventually it took place and all went to plan. I can’t thank Gillian and Rebecca enough for all of the hard work shown in getting this sorted for me. I would recommend capital repairs based purely on the customer service. Parts delay times are awful.

At the end of the day it’s been repaired so I can’t complain.

"Unable to turn grill off after engineer visit "

Booked a visit to repair ice machine, gas hob and electric oven. They sent an engineer who wasn’t qualified to repair gas hob ( this was made clear on booking that it was gas) and so we asked for a refund. Ice machine was repaired. Had to wait for new thermostat parts for the oven and for engineer to come back with them which took over 2 weeks, after us chasing. Engineer arrived and fitted new oven thermostat. He left, obviously without checking the oven and the grill was left permanently on - we are unable to switch it off. There was nothing wrong with the grill originally . Phoned engineer who, rather than come back and sort it out said we had to phone head office about it. They said they would get someone to ring us back ! That’s how it stands at the moment. We still have no oven, waited weeks for repair and we have a grill that won’t turn off . Would’ve been cheaper and quicker to go and buy a new oven. I wouldn’t recommend you bother with this company .

"Replacement hoover bags great service from Dipak Jani"

Dipak Jani gave great advice and customer service when I was looking for replacement vacuum bags. Thank you