"Excellence"

A Christmas hot chocolate order was waylaid by courier. Sophie of customer service was brilliant in sorting it out, sending a new box express delivery.

Having purchased from Whittards for the first time, I will be a loyal customer from now on...

"Amazing company"

Absolutely amazing customer service. Missing item was replaced on 48 hour delivery and received the entire order again! Literally will use this company forever

"Good customer service, thankyou."

The order was delivered very promptly by Yodel, with attention paid to delivery instructions. One of the items ordered was missing but it was dealt with very swiftly and pleasantly with one phone call. A replacement was ordered then and there, that is what I call service and would certainly order from them again.

"One of the only companies that make me want to stay brand loyal!"

Have been ordering from Whittard for a few years now, including coffee, tea and other items for ourselves, as well as gifts for other people, and every time (10+ orders) has been a good experience with product quality, delivery and customer service. I recently ordered some gifts for xmas and the parcel was delivered by Yodel and left out in the rain damaging the items, I told Whittard and they sent out a replacement order straight away. This replacement order was then amazingly lost by DPD. I emailed Whittard and thinking they would be funny about sending a third order, they called me back apologising again and sent a third order (which I finally received in good condition!) They then called me after it arrived as a courtesy call to make sure I had received it and was happy. Super impressed by their customer service. They're one of the only brands that make me want to stay as a loyal customer!

"Fantastic service and arrived within 2…"

Fantastic service and arrived within 2 days. Lovely hot chocolate, would highly recommend.

"The ordering and delivery has always…"

The ordering and delivery has always been very good but we used to have some nice flavours but they have been reduced and the choice has dwindled down to just a few and the flavours I and my friend liked are no longer available so we don't buy so much now and I'm sure we can't be the only ones.

"Half my order was cancelled"

Ordered various items for my wife as a present, all of which were in stock when I placed me order. Recieved two emails, the first said my order was dispatched (great) and then the second said it was cancelled. Reading the second email they clarified some of the order was out of stock, so they'd only sent half my order. If it was in stock at the time of me placing the order (and indeed now the site still says its on stock) then how come these items were cancelled? Having an earlier communication would've let me either switch them for another item or instead cancel my order completely, instead I'm left with a very underwhelming present as a chunk of its missing. Not impressed!

"Service getting worse"

I've been buying coffee from Whittards for several years - first from their Nottingham shop then, during lockdown and afterwards, I've been buying online. I ordered last Saturday (12 November) and my order status today (16 November) is Received and Awaiting Packing. Not a big deal you might think but looking back over my previous orders the longest period between ordering and shipping has been three days. In fact, most orders have been shipped the day after ordering. Whittards haven't notified me of any reason for a delay and I have to assume it's because of a deteriorating customer service. It's prompted me to look online for other suppliers of my usual coffee (Monsoon Malabar) and I've found cheaper suppliers who deliver the next day. Unfortunately, Whittards, it's time for us to part company.

"Great tea"

I bought tea here a few times and the store staff was so lovely!

"Fantastic selection of teas and…"

Fantastic selection of teas and coffees, I love their products. They often have special offers which I love taking advantage of. Otherwise it all gets a bit pricey. Always had really good service from them