"I have to say the gingerbread"

I have to say the gingerbread, maple syrup and cinnamon flavoured coffee is the best coffee I’ve ever tasted. My brother and sister-in-law highly recommended it and I trust them with my LIFE! It’s so good that we cleared out a whole shelf in our pantry just to display it. Thank you Whittard’s and more importantly, a special Thank you to my brother and sister-in-law for introducing us to this coffee! 10/10

"So ignorant.."

I've always had a varied experience of Whittards, for the quality you actually get it's very expensive.

I was stopped by a sampler girl at Nottinghams Whittards outlet last weekend She was very hard to understand & seemed to gabble. I asked her to clarify what the liquid was in tiny thimble cups (it looked unapertising). The Whittards presumably minimum wage employee presumably thought this was unreasonable and I got a rude and condescending attitude from her.

It gets worse unfortunately - I'm not especially bothered howerever attitudes as poor as this are a management issue as the employee is representing the brand.

I emailed customer services and the CC'd in the 'CEO'. Unfortunately no response..

Logical conclusion - Whittards do not give two hoots abouts their customers.


I certainly won't be giving them custom again, far better coffee available on the High Street.



Update -

Presumably after seeing this review Whittards have mysteriously found my original email, replied and offered me 2 vouchers which I have naturally refused.

What a shocking way to do business

"No problems with ordering or…"

No problems with ordering or delivery.Order included tins of biscuits,one of the tins the biscuits were broken.Sent an email, customer services were wonderful offered me replacement or refund.All sorted in no time.Thankyou

"I have honestly been so disappointed…"

I have honestly been so disappointed with this company. I thought what a great idea sending a gift to the nurses that have just looked after me after an major operation. I tried calling!! Emailed 4 times because I realised I had put my name as the person it should be delivered to NOT the nurses names!! The address is correct but….My fault yes but easily done and I can not believe someone has not contacted me back to rectify this!!!!! NO customer service at all I feel so so disappointed that the nurses will probably NOT get this well deserved gift!!!

"Not impressed"

Not impressed. First time I’ve ever used this online, it crashed when I tried to make the order the first time, then when I ordered next day delivery (around £7) I was told the next day that my parcel would be delayed to Saturday. Got a refund but won’t be using the website again, I’m sticking to the shop

"Delicious teas,hot chocholate mulled…"

Delicious teas,hot chocholate mulled wine bought on Christmas and is perfect for gift teachers,friends is absolutely 💯 👌 😋 😍 🙌 👍 💯 👌 😋 😍

"Superb strong tea"

Purchased Assam TGFOP1 2nd Flush Loose Tea. Excellent strong tasting black tea. Seller is highly recommended as always.

"LIKE THE CHOCOLATE, THEIR SERVICE ALSO LEAVES A TASTE IN YOUR MOUTH"

Returned order 03611479 on 10th February using their free post address - the Rocky road, 2 raspberry ripple and white chocolate hot chocolates were not good and by their own returns policy, they will refund opened goods if they’re not your liking. I only kept their banoffee because it was a nice banana taste (remotely no toffee though)… I then went on holiday on 12th Feb, and saw no refund appear on my Amex card after 14 days.

I emailed them via their online message system on 28th Feb with zero reply. That type of service from any company rattles the bejesus out of me and like their chocolates, it does leave a vile taste in the mouth like you’d seriously consider using companies like that if they show zero after care service.

Chargeback will be opened today with the POP as evidence and they can suffer the chargeback fees applied by AMEX.

I do not recommend their hot chocolates anyway for the Velvetiser 🤢 but ultimately, I wouldn’t touch them again because of the lack of service.

"Best hot chocolate"

Best hot chocolate ever. Deffo reccomand signing up there their club. Love the freebies

"I’m a Whittard convert 🙂"

I have a velvetiser so thought I’d give your company a go to be honest didn’t expect much from a chocolate powder. But wow was totally wrong.…… recieved my first order Monday. Placed another order same day received today. And have had to place my third order this evening. I’m a whittard convert…. I usually use chocolate flakes from hotel chocolate but now. I’ll continue purchasing whittards. Tried the crem brûlée raspberry ripple peanut butter and others. My daughter absolutely loves your chocolate it’s smooth creamy and fluffy I use three heaped teaspoons I was so so wrong thinking it would be just another tasteless powder Whittards of Chelsea. Fab fab fab flavoured hot chocolate. Topped with your marshmallows heaven……………