"Great customer service"

I needed to know more about one of the ingredients of their Lemon Drizzle Hot Chocolate (great product, by the way, incredibly tasty) and their costumer service representative, Grant, looked the information up for me within the hour. Very impressed!

"Excellent customer service"

Excellent customer service, free tea wasn't added when I ordered, contacted them and promptly put right

"There was a slight delay in the…"

There was a slight delay in the delivery of my order. Monica Harding did a brilliant job and went the extra mile to ensure that the delivery was made in accordance with the delivery promise.

Just fantastic customer service!

Thank you so much.

"Really fantastic customer service"

Really fantastic customer service, sorted my awol delivery straight away with a replacement order. Thanks Whittard of Chelsea!

"I had a recent problem with my order…"

I had a recent problem with my order and the discount code. Monica sorted it very effectively and efficiently I am very grateful for her kindness.

"The best customer service"

The best customer service. Also the best tasting coffee and such a good selection.
I buy all my coffee from their website…nice and easy to use.
Highly recommended.

"Superb customer service…"

I ordered the wrong item and Whittards were absolutely fantastic regarding me returning the item postage paid, refunding me and sending the correct item. Sophie in particular was brilliant and responded quickly and efficiently and resolved my issues without any hassle. When there was a further problem caused by Royal mail, Sophie stepped up again and sorted the issue out immediately. Fantastic experience. Thank you.

"I received a prompt and helpful…"

I received a prompt and helpful response to my enquiry, good customer care.
Thank you.

"Amazing Customer Service"

I had a little bit of an incident in a store.

I emailed customer services and the lovely Monica really helped me out.
She understood the issues I had, apologised profusely and provided my in laws with a lovely 60th Anniversary gift.

Thank you Monica- Whittard of Chelsea are lucky to have a great customer service member in you

"Help with recent on-line order"

I am particularly impressed with your Customer Service Advisor Sophie, who offered help and support beyond what I was hoping for. Her swift and helpful approach to my query was exceptional and I am very grateful to her help with my order. I will certainly be using Whittards on-line service again now. Thank you Sophie.