"Great Customer Service"

Bought an 8 cup cafetière but item broke when used for the first time.
Reported to Whittard, speedy response and solution.
Sent replacement within 2 days and next day delivery.

Great service thanks.

"I just love Whittard coffee but I ran…"

I just love Whittard coffee but I ran out and placed an order. Unfortunately the order of a particular blend wasn't able to be processed due to being out of stock (obviously everyone else loves it too). Feeling needy, I reached out to Whittard and was lucky to get to speak to Grant in Customer Service and he made everything much better. No, he wasn't able to magic the coffee back in stock, but he was able to get my second favourite blend sent out on next day delivery. He certainly did turn my frown upside down - thanks Grant

"great customer service"

DPD delivered my parcel to the wrong address entirely. Whittard customer service 'Sophie' was super quick to help me and reissued my order quickly. I'm really pleased they were able to help me so quickly in a) looking for it and b)solving the issue.

"Really great customer service."

Really great customer service.

I contacted Whittards via the chat on their website and Monica responded very quickly and helped me source a new part for my teapot. She was very helpful and kind, and it was much appreciated.

"Quick, professional and generous team"

This is a great company with a professional, friendly and helpful customer service. I will recommend everyone and I will order always from Whittard. Thank you 😊.

"Friendly, fast and effective customer service"

The customer service was by old fashioned email rather than a chat bot and I got the distinct impression I was talking to a real person, who understood my problem, and fixed it very quickly! I must stress the issue was with Yodel, not whittards itself, who have been great!

"Best customer service that I have ever…"

Best customer service that I have ever encountered. They offered to replace a stolen package even though it was not their fault nor the courier's fault (as the security in my apartment building appears to be rather poor). This truly made my day. It is great to know that not only do Whittards have the best products, they also have the best service. I will never buy my tea from anywhere else!

"Great customer service"

Great customer service. It took me less than an hour to sort all that I needed as response was timely. Knowledgeable customer service officer. Extremely helpful.

"Delivery hiccup - great recovery"

We had a delivery hiccup thanks to Yodel, the response from Monica at Whittard couldn’t have been more swift and positive. Excellent communication and resolution, an example of good service recovery and consequent customer satisfaction.

"Cannot praise whittard enough - Superb!"

Beautifully packaged, quick shipping and fantastic customer service. I cannot praise them highly enough. And my hot chocolate was amazing!! Thank you for your great service